Customer Service Expert MS Office Power User Adept Written/Verbal Communicator
Telephone & Front Desk Reception Customer Service Filing
Database & Records Management Executive & Administrative Support
Reports & Spreadsheets Complaint Handling Data Entry (••••• alpha numeric)
Computer Skills: Word Excel PowerPoint Outlook Publisher QuickBooks Google Docs
GIRL SCOUT COUNCIL (KNOXVILLE, TN) 9/••••• - PRESENT
Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.
Demonstrated proficiencies in telephone environment. Calmed upset/angry customers, researched and rapidly solved problems and rebuilt client trust to prevent the loss of key volunteers.
Home Health care of Father-in law (Athens, TN) 9/•••••
ERMC SUPPORT SERVICES (Chattanooga, TN) HR Assistant/Reception •••••/••••• 9/•••••
Served as first point of contact for customers, visitors and staff calling or visiting the corporate administrative office. Efficiently operated switchboard of up to ••••• calls per day and provided prompt, courteous and knowledgeable assistance.
Assisted HR department with background checks, employee verification and file updates.
Assisted Legal and Operations departments as well as Executive Assistant to CEO as needed with travel, meeting planning, scheduling, employee accident insurance, contracts, data entry, etc.
FS MATTING (Niota, TN) Office Assistant 6/••••• 6/•••••
Phones, customer service, estimating and sales, data entry, accounts receivables, shipping and general clerical duties.
WALMART (Athens, TN) •••••
Star Cashier and Customer Service
SWEETWATER VALLEY OIL (Athens, TN) •••••
HOME RUN INC. DBA PAPA JOHNS PIZZA (Knoxville, TN) •••••
Phones, Filing, Employee Insurance, data entry.
UNITED STATES POSTAL SERVICE REMOTE ENCODING CENTER (Knoxville, TN) •••••
Data entry of Christmas mail seasonal work
UNIVERSITY OF TENNESSEE (Knoxville, TN)
OAK RIDGE HIGH SCHOOL (Oak Ridge, TN)
••••• Granda Drive Knoxville, TN ••••• Home: (•••••) •••••, Cell (•••••) •••••••••• Email: •••••