looking for a position that will allow me to put my skills and talents to good use
dealing with the public. I have had several years experience with face to face contact
and call center experience as well.
•••••/•••••/•••••Order/data Entry, Edge Teleservices, North Sioux City, SD. •••••
I would transfer the orders from the sales representatives from the Edge system into
the AT&T system. I was also responsible for correcting any errors on the orders as
well as making sure that the correct promotions were assigned to each order.
•••••/•••••/••••• Customer Service/Technical Support Representative, MPC/Gateway,
North Sioux City, SD. •••••
I worked as a customer service representative taking inbound calls and trouble
shooting computer systems for individual consumers as well as education and
•••••/•••••/••••• Billing Specialist, Edge Teleservices, North Sioux City , SD •••••
I took inbound calls for AT&T Small Business. My responsibility was to resolve any
billing issues that the customer had. I worked to make sure the customer was
satisfied and met his needs within the guidelines established by AT&T.
•••••/•••••/••••• Credit Teleservices Representative, Premier Bankcard, Dakota Dunes,
I took inbound calls from customers who were interesting in filling out a credit card
application over the phone.
•••••/•••••/•••••Photo Lab Manager, Qualex, INC. Sioux City, Ia. (Kodak) I
managed the one hour photo lab in the local Target Store up until the time Target
took it over themselves. I Hired, trained and reviewed all employees and also had the
responsibilility to attain sales goes set by the company.
•••••/•••••/••••• Laborer-Sara Lee Bakeries, South Sioux City, Ne. I Worked as a
general laborer on the bagel line.
•••••/•••••/•••••Assistant Manager-Bomgaars, Sioux City Ia. I hired, trained and
reviewed all employees and was responsible as well for scheduling,ordering,
inventory control and attaining sales goals.
•••••/••••• •••••/••••• Customer Service Representative, MCI, Sgt. Bluff, IA.
I took inbound calls from customers concerning billing issues,establishing and
disconnect services as well as any changes the customer wanted on their account
•••••/•••••/••••• Service Representative, Gateway, North Sioux City, SD. •••••
I took inbound calls from customers concerning the status of their orders as well as
ordering some replacement parts. After three years in customer service I moved into
the billing area where I collected on accounts receivables.
Additional work experience available if needed.
••••• East High School, Sioux City, IA. •••••
•••••Morningside College, Sioux City, IA. •••••
Major was in Business Administration