To obtain employment within a cutting edge organization. I am an experienced and dependable professional committed to being an asset to a company in providing excellent team player skills, customer service and security skills in the workplace. I have over ••••• years of combined customer service, security, dispatch and management experience.
SUMMARY OF QUALIFICATIONS
Recognized for excellence in oral and written communications. Natural team builder who establishes strong working relationships and maintains excellent rapport. Effectively interfaced with customers of all ethnicities and cultures seeking information on company matters.
Led a staff of ••••• personnel, to include city police officers that were responsible for providing security and customer service while enhancing the goodwill with managers, patrons and business owners in the malls community. Managed ••••• personnel responsible for providing quality security and compliance of company policies in a production plant. Assisted in the development of an emergency evacuation plan that would involve thousands of lives being saved. Currently manages hundreds of thousands of dollars of properties.
Conducted legal and administrative review of Air Force law enforcement documents, to include traffic citations written on base facilities. Oversaw the implementation of retail security policies which resulted in a •••••% reduction in employee pilferage. Provided administrative support to the human resource department to include all aspects, such as interviewing, hiring and firing processes, training and payroll. K••••• unit patrol on military base facilities.
•••••/•••••/•••••, M.C. Dean, Inc. Caroline County, VA
Dispatch and track TSG technicians performing maintenance and installation of traffic control systems in Washington, DC and Falls Church, Virginia.
We average over 1,••••• work orders monthly.
Provide first line support for OpenBand residential communication products - internet, telephone, video and security services.
We average ••••• calls per month.
Receive Emergency calls from M.C. Dean, Inc. Customers requiring immediate service response.
Customer examples include: Hartsfield Jackson Atlanta International Airport, United States Army European Command Facilities in Germany, Home Depot stores, and several U.S. Government locations in the DC Metro area where M.C. Dean, Inc. provides critical support services that require rapid ••••• hour
Small Business Owner/Property Manager/Landlord
•••••/•••••Present, No More Hassles Landlord Services LLC, Henrico County, VA
Set up multi-tenancy homes for rentals
Screen and interview potential tenants
Provide financial and property management
Field Interviewer (Private Contractor)
•••••/•••••/•••••, LHK Inc. Philadelphia, PA
Interviewed assigned households in a media study throughout the U.S.
Mall Security Director (Albany, GA)
•••••/•••••/•••••, ERMC Security, Chattanooga, TN
Supervised ••••• security officers and ••••• city police officers in a mall setting.
Performed human resource duties such as hiring, firing and payroll
Customer service to the mall community and beyond
•••••/•••••/••••• Burns Security, Wackenhut Security, Richmond,VA
Supervised ••••• security officers
Patrolled the companys property
Insurance Sales Agent
•••••/•••••/•••••, Combined Insurance Co. Glen Allen, VA
Renewals and collections on old policies
Acquired new policies from sales of various insurances
Temp Companies/Fulltime Parent/Housewife
•••••/•••••/••••• (Worked off and on and when available to do so
with temp companies due to military travels)
Loss Prevention Specialist
•••••/•••••/•••••, AAFEES Military Store, Oklahoma City, OK
Prevented loss, waste and employee pilferage
Military Police Officer, USAF
Patrolled, searched and secured military air force base
Dispatched officers in and around air base
DeVry University, Presently Attending
Financial Management Training, Vision in Venture•••••
Security Management Training, ERMC Security•••••
Customer Services Training, LHK Partners, Inc•••••
Security Supervisory Training, Richmond, VA•••••
Customer Service Training, Levels I&II•••••
Administrative Training, USAF- •••••
Law Enforcement Training, USAF•••••
Westover High School, Diploma•••••