Senior Clerk II Drivers License

PROFESSIONAL SUMMARY:
Currently specializing in the area of Customer Service with a history working with non profit organizations and Fortune ••••• businesses. Skills include being an excellent communicator and relating well in the work place and community. Strengths include a background in family studies and business using interpersonal communication skills to accomplish necessary goals.


EXPERIENCE:

Grainger Industrial Supply •••••
Waterloo, IA

Increased profits and added market share for the company
Educated customers regarding Grainger products and
available savings
Created leads for generating increased sales revenue
Sustained relationships with business owners for future
sales

Harris McHaney Realtors •••••
Bentonville, AR

Received Million Dollar Award for closing over ••••• million
in sales
Established relationships with lenders to better serve the
community
Researched programs and funding available for clients and
continually educated customers regarding the housing
industry
Attended workshops and training to increase awareness of
the housing industry

Sams Club •••••
Waterloo, IA and Springdale, AR

Scheduled appointments and met face to face with business
owners to discuss their business needs
Set up promotional materials and informative materials for
small business owners during store events
Presented benefits of membership to new employees at home
office
Displayed Club membership benefits at various fairs and
manufacturing companies for the purpose of recruiting
members


Celebration School •••••
Waterloo, IA

Monitored academic progress for junior high and high
school students in various subjects
Prepared students for ACT and SAT tests using prep
materials
Communicated with parents regarding student academic
progress

Four Oaks Day Treatment Program •••••
Independence, IA

Prepared and taught materials involving behavior
modification techniques
Presented Classes using interactive methods for various
life skills
Documented students progress daily
Contacted parents by phone as well as weekly visits
Substitute taught in the classroom for students with
behavioral issues
Transported students as necessary

Residential Treatment Center •••••
Independence, IA

Worked as substitute teacher in the summer for
individualized class instruction
monitoring ••••• to ••••• students
Youth worker for various shifts as needed supervising
individual goals as established by their program

Pathways Behavior Services: Internship

Assisted counselor in drug and alcohol treatment program
weekly
Prepared and presented materials relevant to drug
addictions
Documented interactions of those attending class


EDUCATION:

BA Communication University of Northern Iowa Cedar Falls, IA Minor: Family Studies Graduated Summa cum Laude