Over ••••• years of technical leadership and management experience in the information systems and telecommunication verticals, with demonstrated strengths concentrating in the areas of managing information systems, SDLC methodologies, project management, personnel development and management, contract and vendor management, and budget planning and management.
Management - Computer and Information Systems Manager, Project Management, Personnel Management, Vendor and Contract Management, and Production Management
Software Applications - Wireless Telecommunications Customer Care and Billing, Commissioning, Warehouse Management, Inventory, Order Control, Purchase Order, Fixed Assets, A/R, A/P, Collections, Child Care Referral, Request for Quote, Payroll, Agronomic, MS Project, MS Office, and Visio.
Personal Competencies Business Acumen, Professional, Results Oriented, Leader, Communications Skills, Judicious, Creative, Passionate, Mentor, Visionary, Problem Solver, and Goal-Oriented.
Senior Director, Rural Cellular Corporation in •••••
May ••••• to November •••••
Implemented SDLC and project management practices for software solution initiatives, resulting in increased system stability and customer satisfaction.
Developed, deployed, and managed a company-wide project portfolio and executive level, project review board, to ensure alignment with business drivers and goals.
Management of GSM wireless telecom billing, prepaid billing, new bill format, IVR, and predictive dialer project initiatives in a timely and cost effective manner.
Proficiently worked and effectively communicated with executives, project sponsors, company-wide, multi-disciplinary project teams, multiple vendors and consultants.
Directed and managed large-scale customer care and billing systems conversion projects, moving from seven disparate solutions to two.
Vendor evaluation and relationship management, ensuring on-going contract compliance and relationship performance to company goals.
Directed the transition to User Acceptance Testing (UAT) practices company-wide, to ensure initiatives meet quality, cost and performance objectives.
Contract negotiations into and out of software solutions and services ranging from small to large-scale agreements for multiple years and tens of millions of dollars.
Developed and managed ••••• department resources, including programmers, QAs, business analysts, project managers, and billing helpdesk staff, while mentoring the development of resources from staff level positions to manager and director positions.
Senior Staff Specialist III, MCI in Atlanta, GA
May ••••• to April •••••
Project management for commissioning solutions and revenue reporting solutions.
Trained and facilitated rapid requirement gathering sessions with business users and sponsors.
Led a team responsible for five SAS and COBOL commissioning systems that reported an average of $••••• Million in revenues per month, paying an average of $••••• Million in commissions monthly, per contractual agreements.
Source EDP, Contract Systems Analyst, PageNet in Plano, TX
November ••••• to May •••••
MicroFocus COBOL development of an automated collections system and enhanced an electronic invoicing system in a UNIX environment.
Systems Engineer, Dallas Systems Corporation in Dallas, TX
March ••••• to September •••••
Responsible maintaining and enhancing a COBOL II warehouse distribution system and physical inventory system.
Contract Programmer/Analyst, SKAMP Computer Services in Eden Prairie, MN
September ••••• to March •••••
Developed accounting system in MicroFocus COBOL SQL.
Implemented a request for quote, purchase order, order control, civil division law, fixed asset maintenance, childcare referral, and tax assessment systems in IDEAL.
Deployed an agronomic research information management system in Foxpro.
Programmer, Midwest Data, Inc. in Willmar, MN,
March ••••• to August •••••
Developed inventory control system, utilizing COBOL on a Honeywell DPS4 platform.
Support for accounts payable, accounts receivable, and rating and billing systems using COBOL.
Indiana Wesleyan University, ••••• to •••••, Undergraduate studies in Business Management curriculum
University Of Phoenix, •••••, Undergraduate studies in Business Management curriculum
Mercer University, ••••• •••••, Undergraduate studies in Management Information Systems curriculum
Alexandria Area Vocational Technical College, •••••, Associate of Arts Degree in Computer Programming
Computer and Information Systems Managers