Healthcare Professional with extensive experience in Radiology Administration , marketing , human resources , labor unions , department designs , physicians relations , budgeting , contract negotiations , voice recognition software , mergers and acquisitions , reorganization and PACS .
Senior Manager of Imaging Service at NM VA Healthcare System.
••••• bed acute care teaching hospital affiliated with UNM Medical School.
Administrative responsibility for Diagnostic Radiology , CT , NM , US , MRI , Interventional Radiology , Mammography , and Six reading rooms.
Performed •••••,••••• procedures annually with approximately ••••• FTEs . Was successful in merging Air Force imaging service with our service . Reduced employee turnover by ••••• % with open communications and employee empowerment . Increased •••••ient referrals by developing professional relationships with physicians and providing quality customer service .
Reduced report turn around ••••• % from ••••• hours to ••••• hours or less with converting to voice recognition dictation software . This conversion saved approximately $•••••,••••• annually in salaries for transcription pool . Reduced waste and inefficiency by streamlining procedures . Increased customer service satisfaction with streamlined scheduling procedures .
Increased •••••ient referrals from private practice physicians by developing professional relationships , quality customer service , and products . Product line marketing of PET Scanners , View Point , MSI , Fusion Studies and Cardiac Imaging studies provided approximately $ •••••,••••• additional income quarterly .
Film library reorganization provided improved customer service and physician satisfaction. This reorganization resulted in improved employee morale , reduced lost film files by ••••• % , and increased record privacy ••••• % .
Was successful in implementing imaging service quality assurance program of all imaging modalities .Ensuring imaging and recording systems functioned accurately , consistently , and safely to produce quality diagnostic images . Ensuring all equipment operations , testing , and PMs were performed in compliance with applicable regulations and laws . Imaging service in continuous JCAHO and other inspections preparedness . Imaging Service passing JCAHO without comments , NRC inspections without penalties , and FDA licensing .
Was successful in implementing technologist quality control program for evaluating technologists technical weaknesses and strengths . This program resulted in above average performance by technologist and produced quality exams for radiologists and clinicians . Reduced imaging services legal liabilities for medical malpractice lawsuits . Provided imaging service with quality personnel for advancement ladder.
Was labor union advisor for imaging service . Retired 3rd vice president and chief steward of local labor union at the medical center . Successfully negotiated partnership agreement between hospital management and union . Established and served on partnership counsel . Partnership counsel members were management and union officials . The establishment of this counsel resulted in smoother medical center operations . Reduced grievance filings , EEO filings , criminal and administrative violations by ••••• % . Was active member on EEO and Diversity committees .
As advisor to imaging service policies were changed resulting in improved employee relations , compliance with federal and state laws , and reduction of employment issues by ••••• % .
Was successful in developing relationships with vendors and negotiating contracts and package deals saving department and facility approximately 3 to 6 % for equipment and supplies.
Conducted nuclear and chemical hazards training for ED personnel annually .
Conducted quality improvement seminars annually for nurse managers from our rural health clinics .
Member of rural health clinics committee reviewing employment contracts of radiologists , film quality from contracting health facilities , exam availability , and privacy .
NM VA Healthcare System , Albuquerque , NM ••••• to •••••
La Salle University , Mandeville , La ••••• to •••••
JD Labor Law
Bernalillo County Medical Center affiliated with The University of New Mexico , Albuquerque , NM ••••• •••••
Certificate in Radiologic Technology
Kaplan College , Boca Raton Florida ••••• to •••••
AA Degree in Paralegal Arts and Sciences
The Robert O. Anderson Graduate School of Management , The University of New Mexico , Albuquerque , NM ••••• to •••••
Certificate in Business Management
Certificate in Human Resources
Certificate in TQM United States Air Force
Certificate in Nuclear Hazard Training United States Air Force