Professional engineer with more than ••••• years of experience in assembly and test support in a process manufacturing environment. Excellent supervision and labor relations, as well as, customer relations. Highly skilled in project/program management, with an ability to design and implement service improving procedures.
Bachelors of Science in Technical Business Management
New Hampshire College•••••Salem, NH
Concentration: Technical Business Management
Associates in Electrical & Electronics Engineering
Wentworth Institute•••••Boston, MA
Concentration: Electrical/Electronics Engineering
Computer Technology Solutions, LP, Salem, NH•••••••••• to Present
A privately held organization that repairs electronic components, such as power supplies, LCD panels, PCB boards, consumer electronics, and industrial electronics. In addition to these repairs, CTS provides refurbishment, logistic management, call center, and reverse logistic management services with high quality customer satisfaction in focus.
Utilization of Hi-pot tester and Load Tester for evaluating the functionality of power supplies
Assist in the repair of consumer and industrial application power supplies, with a special focus on desktop PC, servers, UPS, and consumer products
Understanding of AC or DC current, low or high tension voltage is expected
Rockys Ace Hardware, Derry, NH•••••••••• to •••••
A family owned business, which has a national affiliation with Ace Hardware Co-Op, which offers hardware product lines to consumers and organizations alike.
Support associates and customers regarding Tools and Electrical needs and questions
Develop an understanding of customer needs, in order to suggest appropriate materials used for electrical applications
Identify specific tools necessary for detailed tasks of a customers hardware project
CTS Interconnect Systems (CTS Corporation), Londonderry, NH•••••••••• to •••••
A worldwide market provider of electronic components, sensors, and manufacturing solutions (EMS), primarily serving needs of original equipment manufactures (OEM) and of automotive, communications, medical, defense & aerospace, industrial markets.
Engineering Program Manager (StorageWorks)
Responsible for new product introductions of both PCAs and electro-mechanical assemblies. This included providing request for quotes (RFQ), detailed implementation plans, budgets and schedules to our customers. Also procured capital equipment to support the manufacture and test of the product
Qualified PCB, electro-mechanical and sheet metal vendors, performed First Article Inspections and worked vendor related issues with board and sheet metal vendors
Define and implement surface mount start-up strategies (SMT) of new PCAs for our customers
Qualify and implement test requirements at the PCA and integrated product level (ICT, functional test, burn-in, etc.)
Provide ECO impact, implementation dates and costs. Implement ECOs and reworked product based on the customer needs and requirements
Liaison between the World Wide Program Manager and the customer.
Identify and resolve customer satisfaction issues
Hewlett Packard/Compaq/Digital Equipment Corporation, Salem, NH•••••••••• to •••••
A pioneer in the American computer industry, founding in •••••, Digital Equipment Corporation (later acquired by Compaq and subsequently Hewlett Packard) is known for its PDP and VAX products. Today, their multi-vendor global services organization and customer support centers covering existing products are now branded as Hewlett Packard.
Manufacturing/Quality Engineering Support Manager
Manufacturing Engineer V•••••
Provide Engineering Support and direction to the Test/Process and Quality Engineers, as well as, support to the Business Group (Materials, Master Scheduling, Production, Sales, etc.)
Analyze, resolve and respond to customer satisfaction issues. Provide detailed information to the customer and operations group
Provide technical support to strategic planning for new business opportunities in the systems manufacturing environment (i.e. customer returns, module rework, DOA repair and reconfiguration etc.)
Introduce New Alpha/VAX System products, which includes adding part numbers to the MRP (Material Resource Planning) system, creating Bill of Materials, adding shop floor routings and setting cost standards
Provide training to manufacturing personnel on new products and other process changes
Responsible for new product introductions of both PCAs and electro-mechanical assemblies
Develop assembly and disassembly process documentation to support the customer returns and product refurbishment areas.
Define test processes for new products being brought in for refurbishment and resale.
Perform process enhancements to reduce product costs without impacting product quality.
Provide support to the Sales group and interfaced with the customer on configuration or capability issues/concerns
Implement Lean Manufacturing principles to drive product cost down and maintain product quality
Implement Engineering and Field Change Orders (ECO/FCO). Make appropriate changes to the Revision Database.
Prepare quotes for custom orders and special projects (RFQs). Provide these quotes to the Business unit and provided technical support to the projects/quotes
Perform quarterly and surprise ISO••••• audits. Identify and resolve problems that are observed in the manufacturing process
Worked Design for Manufacturing (DFM) issues with the Design Engineering Group to ensure that products being introduced met manufacturing goals and needs
Prepare Capital Appropriation Estimates on New Product Programs for the receiving Manufacturing site. These costs included but were not limited to; floorspace requirements, cost of fit-up, Assembly fixtures, human resources, Test equipment, etc
Design and Manufacture at Six Sigma
Design for Manufacture, Serviceability, repair, etc. (DFx)
Communication skills & Team building
Problem solving and Time Management skills
Manufacturing Engineering Finance
VAX/VMS utilities and command