service technician

••••• Ouko
Objective Seeking an IT field service position which will utilize my expertise as an experienced field technician with extensive background in helpdesk, network support, printer maintenance, desktop support, customer service and LAN support.
Profile Experienced technician with an extensive background in computer installation, configuration, troubleshooting, upgrade, and printer repairs. Excellent verbal, inter-personal, written, and organizational skills. I have the ability to multi-task, effectively prioritizes, lead, delegate, and motivate. I do have a strong aptitude to quickly learn advanced electrical and mechanical product designs. I have the A+Dos/Windows computer technician certification, MCP and the Cisco certified network associate. My software exposure includes Microsoft office •••••/•••••,Windows •••••,Windows •••••, Windows NT, Windows •••••,Windows ME/XP, MS DOS, NCR /, IBM AS•••••, retail POS system and I also have extensive knowledge to configure Lexmark, Compaq/HP, Xerox laser printers. Other vendor products include IBM POS system /hardware, Dell /Compaq/hp Laptops, workstations, back-office Severs, Symbol scanners, NCR POS systems and hardware. I am able to travel, will work with minimal supervision and work as a cooperative team member.
Experience/ functional experience Allen Auto. Support technician. Houston TX •••••/••••• to •••••/•••••Worked as a subcontractor for various different companies on mostly deployment and windows XP rollouts. During this time I worked to install new Desktops, servers, warranty repairs on Compaq/HP laptops and also helped in the deployment of the latest Microsoft windows operating system [XP] and software packages. Other duties included product demonstration and sales to potential customersGetronics: -Field customer service Houston TX [•••••/••••• to •••••/•••••]Work as a field service technician in the retail sector for Getronics. As a field technician I worked on clients networks, PC and electronic devices including laser printers, POS/cash registers, workstations, back office servers, scanners answering message devices and also provide some onsite training to Getronics clients and new technicians. My primary duties were to offer the best technical [brake/fix] repairs at the customer site, provide helpdesk support over the phone to clients at remote sites and on special occasions I was also involved in deployments, upgrades, network cabling, preventive maintenance and some end-used training on new technologies. During this time we also performed repairs on HP, Lexmark, Xerox laser printers and warranty repairs for Engenico, Compaq/HP, Dell, NEC labtops, desktops workstations, servers laser printers at the client site. Software configuration and support included windows •••••/•••••/NT, •••••/XP/ME, office •••••/•••••, and NCR and IBM POS retail software •••••top ••••• Atlantic/Verizon. Houston •••••/•••••/••••• to •••••/•••••Provide technical support [call center] to Version DSL customers and act as an intermediate between customers and the network administrators. Configure protocols such as tcp/ip, smtp, worked on dial-up settings, troubleshoot and install computer components including configuring network ip address, verifying that the computer has the correct network settings, uninstall, install components with problems, resolving trouble tickets and report to senior network administrators with detailed information on network issues. I worked with hundreds of customers solve their computer needs and was also was instrumental in the development of their online support center. Provided support for windows •••••/•••••/NT/••••• Outlook email, Microsoft office •••••/••••• and for Macintosh clientsField Customer service support,React Electronics. Inc Houston (•••••/•••••/•••••ided client with helpdesk support for their computer and networking needs at clients site. My primary duty was to install new computers that the customer purchased, to customize the computers to meet the customers various departmental needs and to provide extensive hardware, software diagnostics troubleshooting and maintenance incase there was a problem or to educate the customer on the operation of their new equipments. I was responsible for ensuring that the clients computers could effectively communicate throughout the network ensuring that the network worked effectively and to ensure that their Dial-ups, remote access, routers, bridges, and proprietary softwares work effectively. Managed clients backups and provided ••••• hours on-site call •••••ware •••••aq computer cooperation. Houston (•••••/•••••/•••••)Hardware configuration and installation on the assembly lines at the Compaq main facility. Diagnose and troubleshoot rework and provide technical support to line assemblers.
Education ••••• - ••••• Texas southern University Houston, •••••uter science major. Two years, currently not in school.
Special skills Certification: -CCNA Cisco Certified Network Associate. : -A+ DOS/Microsoft Windows Service Technician Administered by Computer Technology Industry Association (CompTIA) to provide industry standard advanced computer technicians certification. : -Microsoft certified professional: -Currently working on copier and fax maintenance repairs.