Shipping Clerk

Columbia College - Columbia, MO
Majoring in General Studies
PROFESSIONAL EXPERIENCE

June •••••Present

Grainger Industrial Supplies

Customer Service Representative
Basic Function and Job Responsibility

To provide Graingers customers with a high degree of service by getting the product they need in a timely manner so they can get their jobs done.

Characteristic Duties

Answer phones, provide information and assistance to people inquiring about Grainger products
Scanning and copying
Give quotes to customers
Investigate shipping errors or damaged freight
I am cross trained to fill in for other employees when they are absent
Ordering product for customers
Shipping product from branch to branch
Shipping product to customers
Calling companies to make them aware there product has arrived and is ready for pick-up
Ensure that faxed orders are complete and emailed back
Picking orders for customers and ensure there ready at time of pick-up

August ••••• November •••••

Con-way Freight

Billing Clerk

Basic Function and Job Responsibility
To provide a high degree of customer service to Con-way Freight clients and insure accounts are billed properly


Characteristic Duties
Set delivery appointments with customers
Answer phones, provide information and assistance to people inquiring about Con-way services
Process freight bills
Draw up receipts
Dispatch Drivers
Acquire directions for drivers
Filing
Scanning and copying
Give quotes to customers
Training new employees
Investigate shipping errors or damaged freight
I am cross trained to fill in for other employees when they are absent
Schedule pick-ups for drivers
Fuel report
Driver logs
Freight exception report daily
Fuel receipt report
October ••••• to Present
G&D Steak House - Columbia, MO
Senior Server

Basic Function and Job Responsibility
To provide high quality service to my customers

Characteristic Duties
Answer phones, provide information and assistance to people inquiring about restaurant services
Provide services to customers
Responsible for the weekly ordering of over $5,••••• in products and goods
Prepare food
Take reservations
Fills in for cashier when needed


June ••••• January •••••
FedEx Freight Columbia, MO

Billing Clerk

Basic Function and Job Responsibility
To provide a high degree of customer service to FedEx Freight clients and insure accounts are billed properly

Characteristic Duties
Set delivery appointments with customers
Answer phones, provide information and assistance to people inquiring about FedEx services
Process freight bills
Draw up receipts
Dispatch Drivers
Acquire directions for drivers
Filing
Scanning and copying
Give quotes to customers
Training new employees
Investigate shipping errors or damaged freight
I am cross trained to fill in for other employees when they are absent
Schedule pick-ups for drivers
January ••••• August •••••

Dicks Sporting Goods Columbia, MO

Administrative Assistant / Frontend Sales Lead

Basic Function and Job Responsibility
Providing office support and customer services help

Characteristic Duties
Payroll/kronos
Filing
All new hire paperwork
Ordering all office supplies
Some scheduling
Customer service
Setting up store to store transfers with UPS
Lead supervisor over all cashiers
Stocking and organizing front product
Counting cash drawers @ beginning and ending shifts

PROFESSIONAL SKILLS
Microsoft Windows XP
Microsoft Office
Filing and office organization
Customer service experience
STRENGTHS
Strategic Planning
Innovation & Creativity
Quick learner
Well organized
Meets strict deadlines
Good communication skills and excellent interpersonal skills
Ability to work in a fast paced atmosphere
Maintain excellent customer relations and develop customer rapport
Ability to follow instructions well and make decisions with no supervision
Able to adjust to a flexible work schedule
Problem solving