RESUME
••••• ••••• Hardly Able Rd. Grampian Pa. •••••
James v. •••••
objective
A challenging position in administration or related areas that would best use expertise in the business environment. Position should have opportunities for a dedicated individual with leadership abilities.
SUMMARY OF Work EXPERIENCE
More than ••••• years of stable work history, including substantial experience in financial management analysis and sales. Hard worker, eager to learn, flexible, gets along well with others, meet deadlines, excellent attendance, responsible•••••
Outgoing, energetic, service-oriented, have relationship building skills, strong communication skills, a high level of integrity and am highly motivated.
Work of experience••••• ••••• MRW Lawns La Plata , MD
Sales Consultant
Responsible on a daily basis for developing new accounts and maintaining our already well-established client base for the Southern Maryland region which includes; Charles, Calvert, St. Marys, Anne Arundel and Prince Georges counties through a combination of in-bound lead follow-up, inside phone sales, field sales, and direct marketing efforts. Directly responsible for determining and selling a program of MRW Lawns services that ••••• best fit the customers needs.
Provide daily financial management and sales program analyst support to MRW Lawns management and on-site and in the field employees. Research, analyze and evaluate financial data as related to profit and loss statements as well as sales control statements to provided complex, detailed data required for creation of daily quality level sales/financial reports. Processes required complex funding transactions to enable appropriate levels of management have readily available access to all sales/financial/quality control data. Presented and defended sales/financial/quality control statements, which includes, but is not limited to overhead budgeted expenditures of labor/materials/supplies and equipment. Analyze and recommended cost benefit alternatives to current company profit loss. Analyze all business transactions to streamline procedures to a more cost effective method of doing business using developed online financial resources. Gather and analyze sales/financial/quality control data accountabilities and make recommendations to higher levels of management. Plan, organize and prioritize current work schedules as well as work load responsibilities to ensure that all customer needs are met. All of the above duties were carried out with the effective utilization of Microsoft Office to design, develop, manipulate and maintain various financial and other reports/spreadsheets.
••••• Papa Johns LLC, St. Charles , Md. General Manager
Provided on a daily basis financial management and program analyst support to Papa Johns LLC, corporate management and employees. Researched, analyzed and evaluated financial data as related to income statements (profit and loss statements) as well as quality/cost control statements to provided complex, detailed data required for creation of daily profit/loss and quality/cost control reports. Processed required complex funding transactions to enable appropriate personnel/employees to have readily available access to all incoming funding/cash/transactions received and expended. Presented and defended profit and loss statements, quality control statement, inventory statements and overhead budgeted expenditures of labor. Analyzed and recommended cost benefit alternatives to current company profit loss. Analyzed all business transactions to streamline procedures to a more cost effective method of doing business using developed online financial resources. Gathered and analyzed profit and loss accountabilities and made recommendations to higher levels of management as necessary. Planed, organized and prioritized current employees work schedules as well as work load responsibilities. All of the above duties were carried out with the effective utilization of Microsoft Excel to design, develop, manipulate and maintain various financial and other reports/spreadsheets.
Increased sales over a four (4) year period of time through restructuring and training of customer service associates, providing high quality customer service and consistent availability of all products and services provided to the public. Effectively managed and supervised ••••• employees on a daily basis. Provided the full spectrum of personnel management services including staffing, employee relations, and training. Worked with corporate management concerning group dynamics, conflict management, and effects of organizational change. Worked with management in analyzing and planning for both short and long-term needs considering workforce profile, anticipated mission or technological changes, turnover rate, etc., consideration of Federal Equal Opportunity Regulations and full utilization of current employee skills and potential. Advised operating officials of alternate course of action, recommended action and subsequently used appropriate sources and methods for filling position. Provided advice on human relations problems, advised supervisors and employees concerning work related problems evolving from poor communications, personality conflicts, inadequate motivation, and insufficient employee training.
Daily/weekly responsibilities included but was not limited to, store deposit which requires be entrusted with large sums of monies, scheduling of employees work schedule and store training. Balanced conflicting demands for services and developed new approaches and solutions to a wide variety of daily problems encountered by store personnel. Determined what needed to be accomplished, anticipated problems and decided how priorities should be structured for the store. Researched compiled and analyzed a wide variety of inventory provided upper management a complete analytical report (e.g. work load, equipment, facility maintenance). Effectively managed store inventory and ordering of incoming stock.
••••• Dominos Pizza LLC, Linthicum , Md.
District Manager
Provided indebt financial management and program analyst support to Dominos Pizza corporate management and employees. Researched, analyzed and evaluated financial data as related to income statements (profit and loss statements) provided complex, detailed data required for creation of daily profit/loss reports. Processed required complex funding transactions to enable appropriate personnel/employees to have readily available access to all incoming funding/cash/transactions received and expended. Presented and defended profit and loss statements, inventory statements and overhead budgeted expenditures of labor. Analyzed and recommended cost benefit alternatives to current company profit loss. Analyzed all business transactions to streamline procedures to a more cost effective method of doing business using developed online financial resources. Gathered and analyzed profit and loss accountabilities and made recommendations to higher levels of management as necessary. Planed, organized and prioritized current employees work schedules as well as work load responsibilities. All of the above duties were carried out with the effective utilization of Microsoft Excel to design, develop, manipulate and maintain various financial and other reports/spreadsheets. Designed, developed, maintained and presented multiple Microsoft Chart presentations.
Increased sales over a minimal amount of time through restructuring and training of customer service associates, providing high quality customer service and consistent availability of all products and services provided to the public. Effectively managed and supervised ••••• employees and ••••• stores and their managers on a daily basis. Provided the full spectrum of personnel management services including staffing, employee relations, and training. Worked with higher management concerning group dynamics, conflict management, and effects of organizational change. Worked with management in analyzing and planning for both short and long-term needs considering workforce profile, anticipated mission or technological changes, turnover rate, etc., consideration of Federal Equal Opportunity Regulations and full utilization of current employee skills and potential. Advised operating officials of alternate course of action, recommended action and subsequently used appropriate sources and methods for filling position. Provided advice on human relations problems, advised supervisors and employees concerning work related problems evolving from poor communications, personality conflicts, inadequate motivation, and insufficient employee training.
Daily/weekly responsibilities included but was not limited to, store deposit and interaction with Armored Car Service, scheduling of employees work schedule and store training. Balanced conflicting demands for services and developed new approaches and solutions to a wide variety of daily problems encountered by store personnel. Determined what needed to be accomplished, anticipated problems and decided how priorities should be structured for the store. Researched compiled and analyzed a wide variety of inventory provided upper management a complete analytical report (e.g. work load, equipment, facility maintenance). Effectively managed store inventory and ordering of incoming stock.
Instrumental in establishing store policy and standards for optimal staff performance through consistent employee training and goal setting for all employees. Established working business relationships with outside vendors and community for future store business.
••••• Dominos Pizza LLC, Linthicum , Md
General Manager Provided on a daily basis financial management and program analyst support to the General Manager and Corporate Office employees of a Dominos Pizza, LLC. Researched, analyzed and evaluated financial data as related to the businesses profit and loss statements provided complex detailed data required for creation of daily profit/loss reports. Presented and defended profit and loss statements, inventory statements and overhead budged expenditures of labor. Analyzed and recommended cost benefits alternatives to current company profit loss. All of the above duties were carried out with the effective utilization of Microsoft Excel to design, develop, manipulate and maintain various financial and other reports/spreadsheets. Designed, developed, maintained and presented multiple Microsoft Chart presentations.
Effectively managed operations and staff department employees. Recommended new hires, trained staff and evaluated performance. Advised and consulted with senior managers concerning position management principles and the appropriate action to take in a variety of personnel issues. Provided advice on human relations problems, advised employees concerning work related problems evolving from poor communications, personality conflicts, inadequate motivation, and insufficient employee training. Provided advice on the establishment of positions, proper duty alignment and career development. Advised management and employees on procedural and substantive aspects of disciplinary problems. Provided advice and guidance on performance rating and appraisal of employees. Counseled employees concerning responsibilities and rights.
Implemented monthly and event sales goals for each associated and assisted to ensure goals were effectively achieved.
Achieved one of the awards for Top Ten Managers in the Nation for sales and service for five consecutive years.
Built and increased a loyal clientele through extensive follow up and quality service.
Instrumental in establishing store policy and standards for optimal staff performance.
Established working business relationships with vendors for future business. education
••••• College of Southern Maryland La Plata , Md. General Studies
••••• Frostburg State Frostburg , Md. Business/Minor in Spanish
••••• University of Phoenix Online
Communication
Foreign Language Proficient in Spanish
Extracurricular activities
Golf Running