SUPERINTENDENT

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PROFESSIONAL SUMMARY

Proven Construction Superintendent with extensive knowledge concentrated in residential home building and remodeling. Strong oral and written communication abilities with the capability to manage and direct trade partners and employees. Expertise in the following areas:

Fifteen years experience in the customer service industry
Ability to read blueprints
Self-motivating, analytical thinking and problem solving skills
Proficiency in Microsoft Office Suite

EXPERIENCE

KB Homes, Orlando, FL 8/••••• 6/•••••

Construction Manager/Superintendent
Managed and executed all aspects of the construction of new residential homes
Exercised control over rate of construction progress in order to complete homes within a determined time frame
Established and maintained strong relationships with trade partners to ensure quality of workmanship and timely delivery of homes is met to company standards
Conducted weekly meetings with construction and sales team to assure weekly/monthly goals were met. As well as conducted monthly meetings with trade partners to ensure proper construction and safety policies were met.

Customer Service Representative/Quality Assurance
Managed and evaluated structural and non-structural damages to homes and estimated cost of repairs for the evaluated claims
Increased customer satisfaction above historical levels in JD Power surveys by developing a thorough knowledge of company products and policies and by maintaining a caring presence to home owners
Scheduled subcontractors for completion of repairs in a timely manner and administered payment to subcontractors
Conducted follow-up visits with the homeowner to assure customer satisfaction is its highest and quality of work is achieved

The Home Depot, Oviedo, FL •••••/••••• 7/•••••

Sales Associate
Evaluated customers needs and recommended products to complete projects
Assisted management with daily operations
Trained new associates in Home Depot policies and customer service standards
Lead the district in revenue sales
Participated in tracking of merchandise for loss prevention and inventory control

EDUCATION

UNIVERSITY OF CENTRAL FLORIDA Orlando, FL
Bachelor of Science, Finance •••••+ credit hours completed

INDIAN RIVER COMMUNITY COLLEGE••••• Fort Pierce, FL Associate of Science Degree, Business Administration May ••••• •••••