Supervisor Customer Service

OBJECTIVE
Seeking full-time employment with a company that offers a growth potential. I am recognized for application of integrative thinking, innovation, strategic planning and leadership to drive change and deliver results. I welcome the opportunity to learn new skills and enjoy the challenge.
 
EXPERIENCE
 
CCFMG-CENTRAL CALIF. FACULTY MEDICAL GROUP FRESNO, CA 4/•••••/•••••
Sr. Executive Administrative Assistant
*Direct report to Director of CCFMG
*Effectively and efficiently manage departments daily activities
* Scheduling of Appointments, Travel Arrangements for Director as well and physicians when necessary
* Arrange all inside and offsite activities, including ordering food, layouts and agendas
* Work efficiently with outside Physicians and their assistants in coordinating meetings and schedules.
* Minute recording, transcribing and packet preparation for all Executive Board meetings
* Prepare all meeting materials and equipment
* Support other Directors and managers as needed

TAMPA ELECTRIC CO. TAMPA, FL••••• ••••••••••
 Sr. Administrative Assistant/Skills Training Center (2/•••••/•••••)
* Updated training manuals for Lineman and Electrical Substation
* Downloaded and placed all photos in training demonstrations
* Prepared classroom materials for training
* Logged and issued all certified training cards and decals
* Assisted in creating presentations for Manager and training personnel.
 
 Sr. Executive Administrator/Customer Service (•••••)
* Responsible for $ ••••• million a year Monthly/Annual Department
* Budget/Balancing and Forecasting.
* Support Dept. Staff in preparing presentations including graphs, charts, spreadsheets etc.
* Direct report to Director of Dept.
* Effectively and efficiently manage departments daily activities
* Scheduling of Appointments, Travel Arrangements
* Arrange all inside and offsite activities, including ordering food, layouts and agendas
* Liaison for all customers calls directed from the call center.
* Assisted with incoming calls at Call Center during storm session
* Worked in the call center during the major hurricanes that hit Florida
* Answer customer calls regarding outages and reported calls in call ticket database.
* Coordinated Storm Book Information for all Departments.
 
Sr. Executive Administrator/Marketing & Sales (•••••)
* Responsible for $ ••••• million a year Monthly/Annual Department
* Budget/Balancing and Forecasting.
* Support Dept. Staff in preparing presentations including graphs, charts, spreadsheets etc.
* Direct report to Director of Dept.
* Effectively and efficiently manage departments daily activities
* Scheduling of Appointments, Travel Arrangements
* Arrange all inside and offsite activities, including ordering food, layouts and agendas
 
 
SAINT-GOBAIN CONTAINERSMADERA/FAIRFIELD, CA••••• •••••
Scheduling/Carton Production Supervisor (•••••)
* Effectively scheduled daily carton orders for glass production.
* Ordered carton material for upcoming production runs.
* Supervised office assistant and forklift drivers in carton dept.
* Maintained carton inventory daily inventories as well as monthly.
* Coordinated deliveries and pickup of all carton materials in the plant with various suppliers.
* Built and maintained a good working relationship with carton suppliers to ensure the success of future production runs.
 
Packaging Coordinator (•••••)
* Designed wine bottle cartons and partitions
* Worked closely with graphic designers to assure proper placement and colors of artwork on cartons
* Maintained customer files of changes in designs and all correspondence
* Ordered dyes for both new designs and replacement designs
* Worked closely with sales dept. and carton manufacturers to assure prompt delivery of cartons for manufacturing deadlines
* Electronic billing of print dyes ordered
•••••
COCA-COLA BOTTLING COMPANYMARYSVILLE, CA••••• •••••
Office Supervisor
 
* Supervised both office and driver employees and efficiently managed all aspects of the office
* Maintained all employee personnel files and effectively maintained all driver DOT files and log sheets
* Responsible for managing OSHA log and pertaining information
* Maintained all expense reports
* Effectively managed payroll transactions for all employees
* Prepared all A/R transactions for payment at the Corporate Branch
* Hiring of Personnel/Exit Interviews
* Maintained HR Records
 
 
COMPUTER EXPERIENCE
 
••••• ••••• MS Word••••• ••••• •••••Excel
••••• ••••• AS/•••••••••• ••••• ••••• Windows XP
JD Edwards••••• ••••• ••••• Adobe Photoshop
••••• ••••• PowerPoint••••• ••••• ••••• GroupWise
••••• ••••• Visio Design••••• ••••• Internet Proficient
••••• ••••• Sitefolio ••••• Outlook
 
KEY EXPERTISE INCLUDES
••••• ••••• Payroll••••• ••••• •••••Worker Comp. Claims
••••• ••••• A/P A/R••••• ••••• •••••Collections and Credit
••••• ••••• Sales Commissions••••• ••••• Month-End/Year-End
••••• ••••• Customer Service••••• ••••• Inventory Control
••••• ••••• Project Scheduling••••• ••••• Employee Supervising
••••• ••••• Hiring of Personnel••••• ••••• Exit Interviews
HR Documentation APICS Trained
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••••• •••••