Support Technician

SKILLS:
I am skilled in installation of computer hardware and software. I also have the ability to troubleshoot basic computer and operating systems problems. I have working knowledge of WINTEL environments including, PC Configurations, Workstation Configurations and Server Configurations. I also have a working knowledge of networking and network architectures. Capable of building complete computer and server systems. I have provided technical support and instruction on-site and via telephone. I have working knowledge of installation, configuration, and management of communication services including LAN/WAN and TCP/IP. Proficient in providing technical support via telephone and email to Internet customers in various areas: Dial-up service, one-way and two-way cable modem service, Network Configuration, configuration of Internet connection for new customer and reinstallation for established customers. Troubleshoot and create email and web space accounts, and monitor network status and troubleshoot as required.
I have extensive experience in installing and configuring the following applications, software, and Operating Systems:
Microsoft Office •••••, •••••, and •••••, Outlook •••••, •••••, and •••••, Outlook Express 4 and 5, MS Publisher •••••, MS Internet Explorer 4, 5, and •••••, Corel WordPerfect 8 Suite, PhotoShop, VISIO, Remedy ••••• and •••••, Netscape Console, Netscape 3, •••••, and •••••, PC Anywhere, Enterprise Administrator •••••, SAP, Windows •••••, •••••, •••••, NT, •••••, ME (beta tester), and XP, MAC OS 9 and X, Tivoli, and basic UNIX commands.


Work Experience:

Help Desk (TEK Systems) Information Technology Services •••••/••••• - Present
Wilkes University Wilkes-Barre, Pa
Provide Level 1and 2 Helpdesk support to students and faculty. Reset login and email passwords and Pins.
Installed various Hardware for the University computers and company server computers, including: desktop and network printers, hard drives (SCSI and IDE), memory, cd rom drives, floppy disk drives, and various USB and network peripherals.

LAN Support Level 2 and Unix Administrator Level 2 (vendor with CDI) •••••/••••• 2/•••••
Lock Heed Martin Owego, NY
Provide LAN support for company employees, setting up email accounts, troubleshooting email and LAN printer issues, resetting printer queues, and resetting LAN and email passwords. Installed various Hardware for customers computers and company server computers, including: desktop and network printers, hard drives (SCSI and IDE), memory, cd rom drives, floppy disk drives, and various USB and network peripherals. Performed daily and monthly tape backups. Allocated disk space on server for users requesting space. Supported by phone, email, and face to face: Microsoft Office •••••, •••••, and •••••, Outlook •••••, •••••, and •••••, Outlook Express 4 and 5, MS Internet Explorer 4, 5, and •••••, Windows •••••, •••••, NT, ••••• Accepting and closing Trouble Tickets for these issues.

Technical Support Engineer Level 1 4/••••• •••••/•••••
Adelphia Powerlink Coudersport, Pa
Provided Technical support via email and telephone for cable and dial-up Internet customers. Created web space, email accounts, troubleshoot technical and network issues. Accepted, created, and closed Trouble Tickets for these issues. Also, substitute Technical Trainer for new employees. Promoted to Product/Software Research. Installed and tested, hard drives (SCSI and IDE), memory, cd rom drives, floppy disk drives, and various USB and network peripherals on test machines to check for compatibility with companys products




Computer Lab Teacher 8/••••• 4/••••• (••••• school year)
New Covenant Academy Mansfield, Pa
Taught K through •••••th grade the basics of computers, basic troubleshooting skills, the Internet, typing, and word-processing. Installed various Hardware including: desktop and network printers, hard drives (SCSI and IDE), memory, cd rom drives, floppy disk drives, and various USB and network peripherals for the Schools office and classrooms.

Crew Leader 6/••••• •••••/•••••
U.S. Bureau of the Census Towanda, Pa
Trained and supervised ••••• government employees in preparation of Census •••••



On-Site Computer Technician 1/••••• 1/•••••
Eagles Nest Electronics Towanda, Pa
On-site and on-call computer technician for local computer repair shop. Setup and repaired customers computers, Internet service configuration, email issues, and troubleshoot customer network problems.
Installed various Hardware for customers computers, including: desktop and network printers, hard drives (SCSI and IDE), memory, cd rom drives, floppy disk drives, and various network adapters.

•••••Owner/Operator 1/••••• 1/•••••
J and D Computers Troy and Towanda, Pa
Owned and operated a part-time computer repair business. Setup and repaired computers, Internet service issues, configured email and troubleshoot customer network issues.

Education:

Elmira Business Institute Elmira, Ny •••••
Data and word processing. No Degree

Towanda Area High School Towanda, Pa •••••
Business courses Graduated