System Administrator, Documentation Specialist, End User Training

Email: •••••

OBJECTIVE

Attain a position commensurate with my acquired skills and expertise

SUMMARY

Expert in developing documentation of systems, end-user training information and disaster recovery materials. Extensive experience in design, implementation and support in LAN/WAN environments. Effective communicator and highly motivated manager. Proven ability with:

* LAN/WAN Administration
* Project Planning And Implementation
* Troubleshooting
* Server Set-Up and Support
* End-User Support
* Creating Documentation

QUALIFICATIONS

LAN/WAN ADMINISTRATION
Knowledgeable of Microsoft NT, Windows •••••, Novell NetWare and AS/••••• server operation and support. Excellent understanding of planning, implementing and support of Microsoft Active Directory and Novell Directory services. Obtained •••••% uptime for all supported equipment.

PROJECT PLANNING
Assisted in coordination of installation of •••••user and 5,•••••user networks. Supervised employees and third-party installation personnel during planning and installation.

DOCUMENTATION
Written training information, system documents and disaster recovery material. Met goal of ••••• hours in disaster recovery exercise utilizing documentation created. Developed training materials for end-users with the introduction of new operating system for workstations. Developed permanent system documentation.

EXPERIENCE

Universal Ensco, Inc.
AARP Employment Services
AIG American General Financial
Spring Branch Independent School District
University of Texas-Houston Health Science Center
Integrated Business Systems
Hilton-Pieper and Associates

EDUCATION

B.S., Almeda College and University
Master Certified NetWare Engineer