System Analyst

OBJECTIVE:
To obtain a position in the field of Information Technology requiring strong technical, analytical, and communicative skills.

EDUCATION:
Bachelor of Science Degree in Criminal Justice, May •••••
Allentown College of St. Francis de Sales, Center Valley, PA

Webmaster Certification, June ••••• (••••• G.P.A.)
Penn State University, Abington, PA

Masters of Business Administration-Technology Management, (presently pursuing) (••••• G.P.A.)
University of Phoenix, Phoenix, AZ

SKILLS:
Proficient in Microsoft Office ••••• and XP (Word, Excel, Power Point), Microsoft Outlook, Microsoft SharePoint, Dreamweaver, Netegrity Interaction Server, Microsoft Photo Editor, Adobe PhotoShop, HTML Transit, Internet Explorer, Siebel Sales, Silk Road.

WORK EXPERIENCE:
Systems Analyst
Unisys Corporation, January ••••• - Present
Functions with a certain level of independence/general direction in determining and developing approaches to solutions. Interfaces with some or all of the following internal and/or external groups: Information Technology, clients, users, helpdesks, networks, Field Operations, logistics operations, finance & accounting operations, hardware and software support operations, design and manufacturing operations, sales support operations, and Vendors. Reviews and analyzes alternatives to select the most accurate and feasible method for a process or system with the best economical outcome for the business owner. Analyzes and evaluates user requirements by coordinating with the user to define a problem, data availability, report structure, process or system changes. Coordinates and leads the requirements definition phase and system testing, as well as training and implementation of process and system changes. Prepares and maintains documentation for the requirements definition phase of a project with some degree of complexity, to include requirements change management, testing and training documentation and user guides for implementation of applications or system changes. Provided application support to end users.

Community Administrator
Unisys Corporation, June •••••December •••••
Developed and implemented the Unisys Security Solutions Community, part of the Knowledge Management Program. Serves as a portal page designer, content manager, and technical support resource for the USSC Community. Perform all on-going portal maintenance. Designing and implementing processes and workflows to support distributed content contribution and review. Work with the Knowledge Manager to design and prototype the portal enhancements. Communicate to Unisys IT the requirements for portal infrastructure enhancements. Assist with communications activities to promote the community and encourage use of the portal. Developed training documents and performed training sessions to new community members on use of the portal. Provide technical support to users and content contributors.

Global Marketing Webmaster
Unisys Corporation, April •••••June •••••
Developed and managed several Global Marketing web sites including the Executive Briefing Center, External Unisys Security Solutions, Marketing Excellence, Meetings & Events, and the Trade Show organization. Developed content for each web site after interviewing various department team members. Developed wire frames, prototypes, and site layouts. Worked with IT and Creative Media Service regarding infrastructure requirements. Managed web sites with current information and provided usage reports to management. Developed promotional information on the launch of several sites.

GIS Client Administration Analyst
Unisys Corporation, June •••••April •••••
Performed non-routine accounting support duties in areas of Accounts Payable, Accounts Receivable, Transaction Processing, or Credit and Collection. Works with the SSC team to support GIS maintenance issues where targets may be affected. Provided common level of order support in line with approved Service Level Agreement. Performed specialized calculations, posting and accounting functions. Coded accounts payable invoices for proper account distribution, checks prices, quantities, and extensions; received remittances, posts to proper accounts and prepared transmittal documents; prepared and issued credit and debit memos; prepared, extended and issued bills and invoices from appropriate sales and shipping documents; made up periodic reports summarizing business and financial activities. Worked in a team to implement a new application (Globil) to replace existing billing system. Developed training documents and acted as a mentor upon release of the new system.

References:
Furnished Upon Request.