Systems Analyst, Help Desk Support, Network Administrator, Programmer/analyst

Objective
Obtain a position with an Information Systems Department to assist staff in using technology to increase production and output, and to continue information technology education through industry certifications.

Education
B.S., Management Information Systems
West Virginia University Institute of Technology
May •••••, •••••
Worked ••••• hours a week to pay for college expenses

Related Experience
May ••••• April •••••
Simpson and Osborne, CPAs and BAs
Information Technology Intern
Charleston, WV

* Assisted staff in analyzing processes to convert yearly tax returns into paperless format to save the firm money in storage costs
* Analyzed auditing software to perform IT audits on sixty workstation to track license agreements
* Researched and recommended business solutions for small businesses to increase firms profits
* Upgraded current operating systems and distributed new workstations
* Provided help desk support for the firm and their clients
* Setup email and network accounts
* Provided customer service for the firm and their clients
* Setup and installed printer, audio, and video drivers
* Installed Novell Clients to workstations

Computer Skills
Working knowledge in Citrix, Microsoft Exchange, Windows XP, Windows •••••, Windows •••••, TCP/IP, Track-It!, Microsoft Office, Visual •••••, Microfocus COBOL, JavaScript, SQLPlus, PL/SQL, Crystal Reports, Oracle 8i, Access, Cisco Routers and Concepts, Windows ••••• Server

Activities, Hobbies, and Interests
Pi Kappa Phi Fraternity, Psi Delta Fraternity, Treasurer of Psi Delta Fraternity, Deans List Fall •••••, Open Bible Temple Choir, Computers, Sports, Outdoors, Community Service and Civic Activities

References
James W. Sutherland
••••• Lee Street
Suite •••••
Charleston, WV •••••
(•••••) •••••

Mark A. Kennell
••••• Lee Street
Suite •••••
Charleston, WV •••••
(•••••) •••••

John B. Osborne
••••• Kanawha Boulevard
Charleston, WV •••••
(•••••) •••••