SUMMARY••••• Nearly 4 years experience working with client systems in such industries as banking, finance, real estate, and health care.
Proven business and systems analysis expertise in engineering practical solutions to meet client needs.
Excellent communication skills working with technical and non-technical associates alike.
Expertise in SDLC processes established through successful completion of projects and iterations.
Diversified range of experience from performing new client implementations to providing ongoing support and defect management for existing clients.
Superior time management and multitasking capabilities demonstrated by effectively managing tasks from up to 5 different client teams simultaneously.
Ability to think outside the box to present innovative problem solving and strategic decision making to tackle complex challenges.•••••TECHNICAL SKILLS••••• Operating Systems: Microsoft Windows (NT, •••••, •••••, Me, XP)
Databases: SQL Server, DB2, Access
Languages: C•••••, JCL, SAS
Software: Word, Excel, Access, PowerPoint, Outlook, Lotus Notes, GUI
IBM Utilities: Mainframe MVS/TSO•••••PROFESSIONAL EXPERIENCE•••••Hewitt Associates Bridgewater, NJ
Systems Analyst ••••• ••••• Feb ••••• Present••••• Actively engaged in the analysis, setup, and testing of the technology platform for various client teams.
Analyze and translate client requirements documentation into system programming specifications.
Responsible for extensive product testing, user acceptance testing, and usability standards validation.
Provide •••••hour support for production processing, production issues, and manage downtime processing.
Review analysis, code, test results, and documentation to ensure stability, quality, consistency, completeness, and efficiency.
Solicit and analyze the impact of legislative changes, new provisions/services, acquisitions, mergers, or divestitures, and identify the impact on the current system.
Utilize structured programming applications to produce ad hoc data analysis and reports.
Key Contributions:••••• Played a vital role as a quality assurance and business systems analyst on the MCD (Multi-Client Delivery) Team with key clients as Goldman Sachs, J.P. Morgan Chase, Sony Electronics, MBNA, and Marriott.
o Effectively multi-tasked on five different client teams simultaneously.
o Demonstrated dedication and flexibility in the successful implementation of one of our newest and largest clients to date under tight deadlines.
Exhibited mastery of client provisions, databases, and systems processes and was promoted twice within ••••• months.
o Served as an expert resource for fellow client team members and provided coaching and training for new hires.
o Created and improved upon documentation outlining numerous process flows.
Lead analyst on data conversion project for Sony Music BMG.•••••JNESO New Brunswick, NJ
Dues Administrator & Database Analyst ••••• ••••• July ••••• Feb •••••••••• Monitored and reconciled payments from ••••• healthcare facilities throughout New Jersey and Pennsylvania.
Analyzed and managed database consisting of more than ••••• members and their individual records.
Consulted with labor representatives, clerical staff, membership, and the executive director on a daily basis.
Established regular correspondence with facility contacts to effectively communicate needs and errors. •••••Key Contributions:••••• Aided in the development and implementation of new database software that employed SQL Server and Visual Basic in Microsoft Access providing for a more efficient and effective system of administering dues.
o Consolidated available resources by combining the ••••• previously existing databases into one.
o Streamlined previous methods of entering, management, and storage of data.
Constructed imbedded formulas in the system that automatically identified common errors.
o Eliminated time spent manually validating 2,••••• entries per week.
o Built automatic calculations to reconcile payments totaling in excess of $•••••K monthly.
Created monthly and ad-hoc reports that detail current activity, discrepancies discovered, and status changes of all members. •••••EDUCATION•••••Rutgers University, New Brunswick, NJ
Bachelor of Arts Mathematics, May •••••
Edward J. Bloustein Distinguished Scholarship (••••• - •••••), State of N.J.
Scholarship for Outstanding Academic Achievement (••••• - •••••), State of N.J.