Systems Support

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SUMMARY OF EXPERIENCE
Over 7 years of experience in the IT industry in Systems administration over Microsoft, Novell and Citrix technologies.
Proficient with Windows •••••/NT, Novell and Citrix server administration and support in 7••••• environment.

TECHNICAL SKILLS
Windows •••••/NT ••••• Servers, Novell •••••x, •••••x, •••••x Servers, Windows NT Terminal Server, Citrix Meta Frame, Microsoft Exchange, Internet Information Server, VPN Client, Windows XP, Microsoft Office Suite, Lotus Notes •••••x & •••••x, DNS, WINS, DHCP, Norton Antivirus, Bridge Reuters, Bloomberg, ArcServe Backup, Backup Exec, TCP/IP, IPX/SPX, NetBEUI, Compaq & HP Servers, Workstations, Modems, Dell Workstations, Laptops, HP Print Servers, HP Printers.

EDUCATION AND CERTIFICATIONS
Lincoln University, San Francisco, CA•••••
Masters Degree, MBA/MIS (Management Information Systems)

Microsoft Certified System Engineer
MCP•••••, MCSE + Internet •••••

Certified Novell Engineer
CNE 4, Intranetware and •••••x

EXPERIENCE
JP Morgan and Chase, New York, NY 2/••••• 3/•••••
Senior Systems Administrator
Systems Administration of the Windows •••••, NT, Novell •••••x, and Terminal servers in a large enterprise environment.
Tested, designed and implemented Active Directory Services of Windows •••••
Security Administration, Creating, disabling and assigning rights to users accounts.
Daily maintenance and trouble shooting of hardware and software issues with servers.
Setup infrastructure of large Citrix Farms in a load balanced environment.
Basic troubleshooting of WINS, DNS and DHCP servers
Daily production support of Citrix client for ••••• plus users.
Packaged application for unattended installs using wise installer.
Hardware support for Compaq and HP servers.
Daily support for Lotus Notes users.
Performed daily backup and restore of the serves.
Interact with hardware/software vendors for timely resolution to any issues.

Goldman Sachs, New York, NY•••••3/••••• 1/•••••
Senior Systems Analyst
Daily maintenance, troubleshooting, installing and configuring NT 4, ••••• and Novell •••••x & •••••x servers at Data Center.
Design, implementation and migration from NT to Windows •••••
Setup Compaq and HP servers for hardware RAID 5 and RAID 1 and then install Windows •••••, NT and Novell Servers.
Upgraded and Installed and Supported Microsoft Exchange Server ••••• and Internet Information Server Company wide.
Working knowledge of DNS and WINS servers.
Upgraded Novell and NT servers to Y2K compliant standards.
Setting up a new Print Queues/Servers and shared devices.
Designed, implemented and managed NT server and Workstation installations.
Monitor and optimize Novell and NT servers to run at peak performance.
Troubleshoot existing procedures for NT Design Specification.

AON Risk Services, New York, NY •••••/••••• 2/•••••
Systems Administrator
Systems Administration of Novell •••••x environment, creating user Ids, assigning rights and creating print queues.
Daily desktop support of Windows ••••• and NT workstations.
Desktop support for Lotus Notes •••••
Install and maintain all network applications (Lotus Notes, MS office, and cc:Mail)
Installed LanDesk for Remote Access of desktop at all sites.
Created and maintain Network Infrastructure Documentation.
Assisted Regional LAN Manager in supporting 9 offices.
Implemented Windows ••••• and Windows NT ••••• workstations rollout.
Setup Laptops for Remote Access.

Minet Inc., New York, NY••••••••••/••••• 2/•••••
Systems Analyst
Daily troubleshooting of Windows ••••• and NT ••••• workstations
Resolving problems of User PCs weather its Software or Hardware.
Replacing defective Hardware from users desktop.
Installing Network Cards.
Fixing printing problems.
Receiving Help Desk telephone calls.
Responsible for installing software on the workstations.
Provided support to various remote sites.


References
Available on request.