Corporate Training Work Experience:
Oracle Corporation, Atlanta. ••••• ••••• Director of Technical Training. Duties included leading a group of 6 managers and ••••• instructors in the delivery of Oracle technical training courses to customers and employees throughout North America. Responsible for the quality of the course delivery, the technical classroom environment, the overall customer satisfaction of each education center event as well as customer onsite classes, an expense budget of approximately ••••• million dollars annually, the professional and technical development of the instructional staff as well as regional managers. I also provided education and technology support to multiple US sales centers and one off shore center and the corresponding revenue budget of over ••••• million dollars annually. Additionally, my organization supported customer pre and post sales visits, conducted training needs analysis, and provided marketing support activities at user groups and conventions such as Oracle World. I also worked closely with the curriculum development teams to insure courses are meeting the needs of our customers and that they are technically correct, as well as coordinated our training resources with other Oracle education groups worldwide.
Training Manager Southeast. Duties included the leadership of a team of ••••• instructors based in the southeastern portion of the US who delivered the Oracle technical training to the customers and employees of Oracle.
Senior Instructor/Principal Instructor/Senior Principal Instructor. Duties included teaching a variety of Oracle technical courses including SQL, PL/SQL, DBA Administration, Backup and Recovery, Performance Tuning, and SQL Tuning (this is a partial list). These courses were delivered throughout North America and Asia.
Accomplishments: Initiated field marketing activities to involve the instructional staff in the marketing of ILT and internet delivered training courses in order to maximize revenue. Worked closely with some of Oracles largest customers to design and build TNAs (Training Needs Analysis) to target just in time training to the various departments affected by the implementation of major corporate wide Oracle applications. Hired instructors, performed instructor observations, worked with those who needed assistance to share best practices of the courses they taught (in terms of either the technology or the teaching skills). Reviewed feedback from the instructor end of course evaluations and used this data, along with feedback from focus groups, to make adjustments to course content, facilities, and presentation. Performed performance reviews of instructors, and later those managing the instructors. Worked with other departments to design, create, and teach a New Employee Orientation program for new hires to Oracle University. Assisted in the rollout of the various online offerings of the company, and made the decision on which ILT courses were the most appropriate to be converted to a web-based format. Personally received over ••••• quarterly awards for excellence in student satisfaction. Also received a number of awards for the highest team score based on the student end of course evaluations.
HBO & Company, Atlanta, ••••• ••••• (now McKesson Corporation). Director of Training
Accomplishments: Brought together various fragmented pieces of training within the company to create a single unified group to better serve the organization. Personally developed the Sales Automation training program to support the rollout of a new system to be used by the various sales and marketing organizations within HBO. This included training on a suite of products, such as contact management and lead generation, which was the first generation of technical tools that were provided to our sales force. I delivered this training to our regional sales teams and the corporate marketing staff and I received an award for these accomplishments. A major project that my team and I developed was a system which the various departments within a large hospital could use to train their employees as well as create the procedural documentation which was required by law. It allowed each department to select a super user to learn and deliver the training to their coworkers, and the training was very specific to the needs of just that department. This training product was extremely well received and implemented in such healthcare systems as the Henry Ford Hospital and the Mayo Clinic.
Contel Corporation, St. Louis/Atlanta, ••••• - ••••• (now Verizon Corporation). Information Technology Training and Development Manager
Accomplishments: Created IT Training department, designed and developed numerous technical courses for application developers, computer operators, job control specialists, and IT managers. Courses ranged from 1 to 5 days duration, and course titles included Intro and Advanced Timesharing, Job Control Language, FORTRAN Programming, COBOL Programming, Abort Analysis and Dump Reading, Intro and Advanced VAX/VMS, and BASIC Programming. I delivered these courses at our 3 data centers located in the Washington, DC, St. Louis, and Los Angeles metro areas. I expanded the curriculum to include training for super users with courses in Personal Computing, word processing, spreadsheets, and presentation applications. I also developed courses in data retrieval and report writing which were extremely popular by our end user community. Three of my technical courses were reviewed by the American Council on Education and were awarded college credit recommendation, allowing employees working on a degree program to accelerate their advancement towards their diploma . A major accomplishment was the development of an online registration system to administer the training function and handle issues such as student registrations, instructor assignment, and management reporting. The other training organizations in the company were so impressed by the capabilities that they too began using my application. During this period I also developed (authored) my first CBT application which ran on the Apple platform.
Public School Work Experience:
Lindbergh School District, St. Louis. ••••• ••••• High School Mathematics and Computer Science Teacher. Duties included teaching high school students courses in General Math, Algebra I, Plane and Solid Geometry, Algebra II, Trigonometry, Math Analysis, Pre Calculus, and various computer programming languages. Also designed and built curriculum and courseware, led efforts to select textbooks, and created and taught courses in the school districts Adult Education program. Created and taught computer science courses for both high school students and adults using various operating system platforms.
Professional Degrees and Certification:
St. Louis University, Bachelors Degree in Mathematics, Minor in Education, GPA •••••
University of Missouri at St. Louis, Masters Degree in Education, Minor in Mathematics, GPA •••••
Lifetime Teaching Certification, State of Missouri, Mathematics Grades 6 through •••••
Certified Technical Trainer (CTT), AVID Tutor Certification
Clear Renewable Certificate from the state of Georgia, math 7 •••••
Current Member, National Council of Teachers of Mathematics, Pi Mu Epsilon National Mathematics Honor Society
Numerous awards for course design and development as well as delivery. Awarded top instructor team for customer satisfaction during various business quarters in •••••, •••••, and •••••
As an instructor, I consistently receive exceptional customer feedback on the end of course evaluations. This has been true through many years and numerous technologies (programming languages, DBMS, and a variety of applications) that I delivered in the classroom. As a manager and later as a director, I facilitated a number of train the trainer courses for newly hired corporate instructors as well as experienced people who needed a refresher in classroom presentation skills. I also provided annual performance reviews and conducted classroom observations to provide feedback on presentation skills to my staff of ••••• instructors and 6 managers.
Im very experienced with all of the Microsoft Office products. Ive used a number of authoring systems, course development tools, and web presentation products to both build curriculum and deliver courseware. A position which requires travel up to •••••% of the time is not a problem for me.
My wife and I and our 4 children live in the metropolitan Atlanta area.
References are available upon request.
instructor, manager, director, IT