Technical Support Specialist

•••••Successful, experienced Information Technology professional seeks a challenging position utilizing my experience and education. I am seeking an opportunity with greater responsibilities and a position that will further enhance my training, management, and technical development. Key strengths consist of problem solving, operations, strong organizational, and communication skills. •••••SUMMARY•••••&#•••••; 1 year of experience as an Information Technology professional.
&#•••••; Languages, Platforms, and Tools: Java, SQL, Windows XP, Windows •••••, Windows NT ••••• Workstations, Windows •••••/•••••, IBM Visual Age, ER Win, Adobe Photoshop, Macromedia Dream Weaver, Excel, PowerPoint, Visio •••••, •••••base, Microsoft Office XP, Microsoft Project •••••, Altaris, Ghost and many other applications.•••••PROFESSIONAL EXPERIENCE•••••BAXTER BIOSCIENCE Los Angeles, California
Manufacturing Technician II •••••June ••••• - Present•••••The main object here is to maintain and continuously improve support to Baxter day-to-day manufacturing operations of plasma-derived therapeutics. Some of my responsibilities include performing the formulation, suspensions, testing, and filtering of the product. We follow standard operating procedures (SOPs), current good manufacturing practices (cGMP), as well as good documentation practices (GDP) to ensure we make the product the way we promise.
Working in a fast-pace environment with some independence and decision making to meet bulk filtration goals of the week.
All day-to-day jobs are performed with strict adherence to safety.•••••SOUTHERN CALIFORNIA EDISON - Rosemead, California
Information Technology Advocate•••••February ••••• May ••••••••••As a member of a team, I participated in the installation and deployment of over a thousand Dell workstations for their internal costumers. Heavy emphasis was placed on reliability, timeliness, and accuracy of information.
In close collaboration with Telecom and Management groups scheduled dates of computer upgrades along with software upgrades.
Trained customers on the use of new •••••stem replacements.
Environment: Altaris, Lotus Notes, Dell laptops and desktops, Windows •••••, Windows XP, MS Office••••••••••KENWOOD AMERICA USA Long Beach, California
Information Technology Specialist•••••June ••••• - January ••••••••••As a member of a team, I was responsible for developing an inventory •••••stem for the workstations, peripherals and software.
Teaming up with the •••••stems engineer we gathered information of current software on all internal customer computers and created a data log for that information.
Work closely with accounting to determine cost and lease time of current computers.
Environment: Ghost, Microsoft Exchange, Dell laptops and desktops, Toshiba laptops, Windows •••••, •••••, ••••• and XP, MS Office, Veritas Storage media,•••••EXPRESS MEN Arcadia, California
Sales Associate •••••March •••••July ••••••••••I worked in a group environment that helped bring the store up to high volume status. I have collaborated on floor changes and meetings for new season sales.
Great emphasis on customer services by providing update to date information of products on the floor.•••••EDUCATION•••••California State Polytechnic University at Pomona•••••September •••••
Business Administration
Bachelor of Science Computer Information •••••stems
Bachelor of Science Technology and Operations Management•••••Key Courses: Database Design and Development, Interactive Web Design, Intermediate Java Programming for Business, Management of Technology, Local Area Networks, Wide Area/Voice Networks in Business, Mobile Communication and Wireless Networks, Network Management, Multi-vendor Inter/Intra Networking, Network Analysis and Design•••••Undergraduate GPA: ••••• Major: ••••••••••-references available upon request