Technical Trainer

TRAINING AND INSTRUCTIONAL DESIGN SUMMARY
Outstanding platform delivery skills.
Excellent written and verbal communication skills.
Exceptional interpersonal skills.
Experience working with a variety of hardware/software
computer and data communications network platforms.
Expert knowledge of Microsoft Office XP and Legal application products (See
Attachment).
Excellent project management skills
Outstanding documentation and instructional design skills.

TECHNICAL SUMMARY

2/••••• Present Independent Contractor
Provide training and floor on Microsoft Office XP applications to various legal and corporate clients,
Design and create documentation for training and software applications.

•••••/••••• 2/•••••
Trainer Manatt, Phelps, and Phillips, LLP
Provide training and end user support to Attorneys, Legal Secretaries, and staff on the following applications:
MS Office Suite (MS Word, Excel, Access, PowerPoint)
Outlook •••••
iManage InfoRite, CIMS, Javelan (Atty. Time Entry)
Legal MacPac
CompareRite, DeltaView, FullAuthority, LegalKey
Design and develop user training documentation and quick reference guides.
o Excel Formulas and Functions, Using Cross-references, RightFax
o Using Visio
o Using PowerPoint to create presentation
o Creating Charts and Graphs
Provide one-on-one training and floor support as required.





5/••••• •••••/•••••
Sr. Project Manager Oasis Technology/City National Bank (Olympic and Burlington Branch)
Manage projects for eCommerce infrastructure development, i.e. Interwoven web development tools and ePathway, a direct biller product.
Determine project requirements/tasks and resources.
Create and manage project plans/scheduling using MS Project ••••• software.
Create various project-related documents for status, proposal and tracking purposes, i.e., Business Case, Document of Understanding, System Design Requirements, Project Profile, RFP, Vendor due diligence.
Tracked and updated project results.
Develop work flow diagrams.
Create reports for tracking project progress.

•••••/••••• 5/•••••
CONSULTANT INDEPENDENT CONTRACTOR
Provide training on various software applications for major corporate clients.

3/••••• •••••/•••••
CONSULTANT Computer Generated Solutions/Maxell Corporation
Worked with team members to support migration desktop applications from Windows ••••• to Windows ••••• desktop and Lotus Notes cc:Mail to Lotus Notes ••••• email client for Maxell Corporation Y2K project.
Provided Lotus Notes training for •••••+ employees of Maxell Corp. in Canada and US.
Designed and developed materials for Lotus Notes training rollout.
Designed and developed documentation for Help Desk application.
Worked with developers and programmers to design and develop technical documentation for training and to support migration from legacy system to Access database application of sales support system.
Provided technical support in Project Management to Director and staff.

9/••••• 3/•••••
CONSULTANT Various Clients
Provide training on various software applications for major corporate clients, i.e., DreamWorks SKG, City of Los Angeles, Imperial Bank

•••••/••••• 9/•••••
CONSULTANT - Capital Group Companies
Project Manager for Lotus Notes and Window NT ••••• Desktop rollout.
Coordinate with Business Unit Managers, Desktop Support Services,
Notes Administrators, and Training Coordinators to plan and execute multiple training projects across Capital Group Companies.


Work with Training Project Manager to schedule instructors, help desk and floor support personnel.
Participate in rollout planning meetings to establish user requirements.
Evaluate training effectiveness.
Create training outline to be used by other instructors.
Develop written documentation in support of user/client
Requirements, i.e., Advanced Lotus Notes Email and Calendaring course material.(Samples available upon request)

7/••••• - •••••/•••••
INSTRUCTOR - CATAPULT, INC. (AN IBM COMPANY)
Provide software training on Microsoft applications

7/••••• 9/•••••
PACIFIC BELL Pasadena ENGINEER/PROJECT MANAGER Net. Tech
Determine project requirements, develop timelines, obtain
funding, prepare job cost/estimate package, insure compliance
with policies and procedures in support of project requirements.
Expertly managed ($6M capital) and $3M expense budget, staying within original estimates while accomplishing changes in plans initiated by clients and the project team.
Participate in system planning in the areas of research, planning and development for Network Technology projects involving client/server, CSU/DSUs, Cisco routers, token ring and Ethernet LAN.
Determined resource requirements and assigned accordingly.
Coordinate and document job progress, including conducting contact meetings, tracking and expediting material, reconciling job problems, obtaining job acceptance, and making field visits.
Provide capacity planning and systems analysis for the following operational support systems: Billing Data System (BILLDATS), Automatic Message Accounting Transmitters (AMATs), Engineering and Administration Data Acquisition System/Data Collection (EADAS/DC), Switched Access Remote Test System (SARTS), Network Service Center System (NCSC).
Forecast usage, prepare Demand and Capacity charts, forecast equipment requirements, and conduct capacity and system planning meetings with clients.


EDUCATION:

8/••••••••••B.S. Bus. Admin. - University of LaVerne
7/••••••••••Duke University Fuqua School of Executive
•••••Business Education Advanced Management Program
•••••/••••• Certified to teach office automation to private and post secondary education.

Software Applications Beginning Intermediate Advanced
•••••
Lotus Notes ••••• x x x
•••••
Access •••••/••••• /XP x x x
•••••
Outlook ••••• & ••••• /XP x x x
•••••
Word •••••/••••• /XP x x x
•••••
WordPerfect ••••• x x x
•••••
Excel •••••/••••• /XP x x x
•••••
Window •••••/••••• x x x
•••••
Windows NT ••••• x x x
•••••
PowerPoint •••••/•••••/XP x x x
•••••
Microsoft Project •••••/•••••/••••• x x x
•••••
Project Management Techniques x x x
•••••
Legal Applications:•••••
•••••
IManage InfoRite x x x
Legal MacPac x x x
DeltaView x x x
CompareRite x x x
CIMS x x x
Javelan (Atty. Time Entry) x x x
LegalKey x x x