Technical Writer

••••• ••••• ••••• •••••
••••• Brooklyn, NY ••••• United States
SUMMARY OF QUALIFICATIONS

Articulate, dedicated, and reliable Technical Writer/Documentation Specialist with significant experience in authoring, analyzing, and editing for technical publications. Flexible and able to handle multiple tasks in a fast paced, deadline driven environment.

PROFESSIONAL EXPERIENCE

LOGICWORKS, New York, New York Sept. ••••• Feb. •••••
Provider of enterprise-level managed services and hosting solutions
Technical Writer/Quality Control Engineer
Developed, wrote, formatted, edited, and published Logicworks Network Operations Center Training and Reference Manual, which involved researching and organizing information on the sequential and logical processes of a managed database hosting company with no prior server hosting knowledge.
Developed and maintained Network Response Team (NRT) operating and quality control (QC) procedures including server build and decommission checklists.
Verified data and investigated product integrity and software functionality on server builds before initial turnover to client.
Independently verified physical location of all servers and entered information into LogicOps (internal tracking system) to improve the integrity of Logicworks infrastructure.
Coordinated and interfaced with Senior Engineers and Logicworks executives.

Accomplishments:
Promoted to direct hire from contractor within two (2) months due to high performance.
Designed Build Order currently used by clients and their ESMs to initiate their custom build process.


BELL HELICOPTER TEXTRON, Fort Worth, Texas May ••••• June •••••
Leading provider of commercial and military helicopters
Technical Writer
Developed, wrote, formatted, edited, and published material used in the preparation of manuals, technical publications, logistics, reports, briefs, and administrative documentation which involved researching and organizing information on the sequential and logical process for repairing an maintaining electronic products for the AH1Z and UH1Y helicopters (H••••• program) using Integrated Maintenance Analysis and Publication (IMAPS).
Ensured compliance with established operating procedures, military specifications, and style guides.
Created illustrations using Vis Mockup, Paint Shop Pro, and Adobe Illustrator.
Coordinated and interfaced with design engineers and customers.
Trained new personnel on developing technical documentation and graphics using IMAPS and graphics software.

Accomplishments:
Promoted to direct hire from contractor within six (6) months due to high performance.
Completed work assignments well in advance of allocated time. Aided in the completion and timely delivery of ••••• work packages.
Improved customer satisfaction by delivering work packages with •••••% less Quality Assurance comments.
Provided estimate support to ensure Acquisition Logistics Support (ALS) •••••/••••• proposal was submitted on time.

LOCKHEED MARTIN CORPORATION, Fort Worth, Texas Nov. ••••• Jan. •••••
World Leader in Aerospace Industry
Technical Writer
Verified technical documents developed with SGML met requirements for industry standard MIL-STD manuals and compliance with Military Specifications.
Ensured technical accuracy and compliance with standards for technical manual organization.
Created technical manuals, block and wiring diagrams and data flow charts to troubleshoot and repair aircraft malfunctions.
Ensured all flight line maintenance, pre-flight / post-flight / thru-flight, and other special inspections documents were complete before delivery to customer.
Resolved engineering problems relating to design improvements and upgrades to F••••• aircraft.

Accomplishments:
Played key role in on-time delivery of Inspection and Maintenance work cards for F••••• aircraft.
Developed and implemented proper formatting for Inspection and Maintenance work cards by coercing
with software and DTD analysts.


GLOBAL GROUP, INC., Fort Worth, Texas Jan. ••••• Nov. •••••
A Commercial Printing and Publications Company
Technical Writer
Developed standard operating procedures manuals for F••••• aircraft.
Cultivated and enhanced client relationships by efficiently resolving client problems and maintaining ongoing personal contact.

Accomplishments:
Offered to work for client due to excellent performance at their subcontractor.

PRATT AND WHITNEY (DARO), Grand Prairie, Texas June ••••• Jan. •••••
Technical Writer Contractor
Provided strategic and technical consulting in business process re-engineering, change management, database analysis and design.
Generated technical and business documents.
Transferred procedures manuals to Adobe Acrobat, scanned illustrations, created links for web pages and published them on company Intranet for access by manufacturing staff

Accomplishments:
Created electronic training materials for manufacturing staff, resulting in a more controlled Quality Assurance process.
Launched new method of accessing technical data on shop floor.


EDUCATION

English, Senior Year
University of North Texas, Denton, Texas

COMPUTER SKILLS

Software: Access Adobe Illustrator Adobe Photoshop Common Windows PC Applications Corel Draw Dreamweaver Excel Microsoft Office MS Outlook Visio

Programming Languages: HTML XML (Arbortext)

Operating Systems: Microsoft Windows Operating Systems ••••• XP, Mac OSX

Graphics: Adobe: Photoshop, Illustrator, After Effects CorelDraw Paintshop Pro Visio



CERTIFICATIONS AND LICENSES

Technical Writing Endorsement