To obtain a challenging position with increasing responsibilities in which I may enhance my knowledge and experience in computers and the technical industry. Currently pursuing MCP in Windows ••••• Certification.
Summary of Qualifications
A results-oriented, dedicated and competent professional with over ••••• years of experience in the technical industry. Able to manage teams, projects and multiple tasks at the same time, as well as problem solve various issues effectively and efficiently. Knowledgeable of various operating systems and computer software programs, including solid networking capabilities.
Networking,Team Management, Project Management
Databases, Communications, Marketing
Troubleshooting, Training/Development, Client Relations
Windows XP, •••••/NT, Sun Solaris, Novell, Linux, UNIX, TCP/IP, DHCP, Mac OS
LAN/WAN/WLAN, Cisco, VOIP, SMS, SNMP, AS•••••, VPN, Firewalls•••••
Beamspeed/Gila Electronics (Contractor) Network/Telecom Analyst
(Yuma, Arizona) •••••Present
Network, , LAN,WAN, SNMP,SMS, DNS, Firewalls, Windows ••••• & Linux Servers, workstation, laptops, routers ,wireless cable modems, audio, video, microwave transmitters & RF base stations, DSS, and C-Band satellite support for high speed microwave RF ISP.
Sprint Broadband Wireless Group, Network Operations Specialist II
(Houston, Texas) ••••••••••
Network support for WLAN, WAN, LAN, telephone equipment, servers, desktop and laptops. Customer support on hardware and software for Windows •••••, ME, XP, •••••, NT, Linux, AS•••••, UNIX and Microsoft Office applications.
Built wireless Internet for Houston location, installed and managed Cisco •••••, •••••, routers and hubs, and managed TCP/IP Protocol and Ethernet system for network.
Installed Sun Solaris Spark workstations, NT workstations, AI Scout, DNS, hybrid upstream, downstream routers, and Pesa routing switching systems. Build and wire RF microwave transmitters, receivers, and antennas, and responsible for Houston IT related issues reporting to corporate managers for Sprint.
Entex Information System Customer Service Support Engineer
(Houston/Dallas, Texas)••••• •••••
Served as Network support Specialist for NT, AS•••••, Windows, Office ••••• and Internet •••••ed with installations, hardware and software support of servers, laptops, docking stations, printers, and •••••ed with TCP/IP, DHCP, network protocols and training users network operations.
Tektronix, Inc., Technical Service Support I
Worked with installations, hardware, and software support for Windows, UNIX, NT, Novell, Mac OS, workstations, terminals, Tektronix Phaser ink, laser, dye-sub network printers and plotters. Worked interactively with customers troubleshooting networks, print queues and drivers. Responsible for company tools, van and all issued inventory.
Trained on •••••,•••••,•••••,•••••,••••• Tektronix series printers, ISO•••••, and Industrial Safety Training Council. Served as technical and training support for sales representatives.
Twister Communications, Telecommunications Operation Supervisor
Managed installation and operations of ATM, Siemans DCO and EWSD switches.
Organized OC••••• traffic for network, and worked interactively with MIS and customer service coordinating Internet, LAN/WAN operations, Windows, UNIX Sun Solaris and database operations.
Peoples Choice Television of Houston, Programming and Marketing Telecommunications System Coordinator
Worked with Novell, AS•••••, OS2 and Microsoft computer networks installing servers, workstations, laptops, hubs, controllers, multiplexers, modems and data lines. Maintained multiple databases on a LAN/WAN, reports, queries and programming. Responsible for UNIX Tocom addressable system, video data and SVHA system, Ad-insertion equipment. Telephone technician over meridian SL••••• (PBX) switch featuring Release ••••• and Option ••••• Installed and programmed Northern Telecom •••••, •••••, •••••, •••••, telephones. Contacted vendors, purchased telecommunications equipment and served as technical and training support for customer service and sales representatives.
Quality Control Technician and Marketing Coordinator
Installed and tested head end audio and video equipment: satellite videocypher equipment, PESA switcher, microwave transmitters, fibre optic equipment, and cabling. Marketed channel programming, customer portfolios, guides, and negotiated con tracts through vendors.
Aerotek Telecommunications Services, DMS••••• Technician
Served as subcontractor for Wiltel Communications Switch Control Center.
Responsibilities included using computer terminals on a WAN to monitor SS&, T•••••, T••••• carriers, Cross-connect Systems, DAXs, Digital Trunk Controllers, and hardware for NT••••• or Supermode PBXs.
Coordinated trouble tickets through customer service and supervisors to solve telecommunications network problems.
Eastfield College, (Mesquite, Texas) GPA ••••• Graduated with honors. •••••
A.A.A.S. in Computer/Digital Electronics
A.A.A.S. in Electronic Telecommunications
DMS •••••Cellular Maintenance
•••••: Pre-Installing and Deploying Microsoft Windows ••••• Professional
•••••: Installing and Configuring Microsoft Windows File, Print, and Web Servers
A+ Certification Core & Microsoft Windows/DOS