MF Global, Chicago, Illinois
Telecommunications Manager ••••• ••••• to Dec. •••••
Developed a centralized database to track mobile data and smart phones. Keep detailed inventory to support billings by user and provider.
Reviewed and audited usage quarterly and adjusted plans as needed to ensure continued cost savings.
Worked with IT Staff to provide users multiple options for secure mobile technology.
Wi-Fi calling and mobile office solutions.
Served as primary contact for service providers. Responsible for ordering, new service activation and everyday issue resolution.
Responsible for disposition and sale of old equipment.
Telecommunications Technician ••••• ••••• to present
Nortel •••••E IP PBX Upgrade Project from Avaya Definity G•••••
Programming and installation of both Nortel IP and Avaya phone sets.
Maintain MDF and IDF wiring space.
Administration of Nice Logger and Orkweb voice recording systems.
Work closely with department managers to process requested phone adds, moves or changes.
Resolve phone related trouble tickets.
Refco LLC, Chicago, Illinois
Office Facilities ••••• ••••• to •••••
Managed office moves and new office space additions.
Coordinated and managed phone related projects.
Arranged and oversaw Ameritech related work.
Support for incoming data circuits. (T1, ISDN)
Maintained databases for both pager and cellular users and providers.
Tracked and negotiated rate plans for cellular users.
Responsible for purchasing, activation and issue resolution.
Lind-Waldock LLC, Chicago, Illinois
IT Purchasing and Infrastructure ••••• to •••••
Responsible to ordering IT related hardware and software.
Researched products and prices for new IT and Telecom requests.
Negotiated prices with vendors.
Created and maintained databases for equipment and software licenses.
Cabled and terminated network connections.
Maintained database of networking wiring architecture.
Coordinated network connectivity requests for home office, Chicago exchanges and branches.
Handled installation, upgrades and repair requests for desktop PCs, network printers and fax machines.
Trading Operations ••••• •••••••••• to •••••
Provided operations support for in-house trade desks, including order routing, error resolution, trade terminals and printers.
Trade Desk Supervisor ••••• ••••• ••••• to •••••
Responsible for all aspects of trade desk operations.
Daily monitoring of customer margins and positions, error resolution and staffing.
UNIVERSITY of ILLINOIS, Chicago, Illinois
Business Administration and Computer Science Courses
Software / Hardware Experience & Training
Microsoft Excel, Word, Access,
Switch administration for Nortel •••••E and Call Pilot.
Avaya Definity G3
Avaya and Ituity Audix.