Trainer Supervisor/Manager/Director/Sales

EXPERIENCE:
•••••/•••••Present JACQUES EXCLUSIVE CATERERS-HAZLET, NJ
(Weekends since •••••)Regional Manager/Sales Director. Responsible for daily operations of offices in Brooklyn, NY and Staten Island, NY. Duties include hiring and training staff, handling payroll, dispatching drivers for deliveries and problem solving customer service issues. Also, responsible for writing proposals for prospective clients as well as qualifying leads for potential business. When needed, involved with company banquet facility event preparation.•••••6/•••••/••••• AFFILIATED COMPUTER SERVICES(ACS)-HAMILTON, NJ
CQI Supervisor/Trainer. Responsible for supervising CQI (Continuous Quality Improvement)Specialists, coordinating and performing CQI functions, and administering personnel policies. Established work procedures, prepared schedules and expedited workflow. Provided direction so that CQI Specialists met service level and productivity expectations. Ensured staff were knowledgeable of contractually required performance standards and monitored staff for compliance; identified need for training/retraining. Reviewed quality reports to identify trends and areas for training and/or process improvement. Analyzed and interpreted quality data collected from call monitoring, data entry
monitoring, customer satisfaction surveys and other relevant internal measurements; developed and implemented corrective action plans in collaboration with management. Interacted on a daily basis with Document Control, Call Center, Enrollment, Eligibility, Premium Processing, and Outreach Supervisors regarding the quality assurance process as it relates to unit performance. Supported recruiting, hiring, and human resource related activities as required. Conducted performance reviews. Prepared daily, weekly and monthly reports as required by contract.••••••••••/•••••/••••• WASHINGTON MUTUAL, INC•••••EDISON, NJ
Training Specialist. Provided training (Lending) in a group setting as well as on-going support through assigned courses, for all employees. The focus of the training could be on sales customer service, company products, procedures, and guidelines. Facilitated classes through the use of lectures, technology, structured learning activities, and assessments. Responsible for updating/developing training curriculum in response to department needs. •••••8/•••••/••••• (PT) BIL RAY GROUP-ELMONT, NY
Recruiter/Trainer. Worked closely with Regional Manager to develop job specifications, requirements and recruiting strategies to fill current and future staffing needs. Assisted in development
of retention programs. Developed interviewing practices and procedures. Involved in hiring and terminations.••••••••••/•••••/••••• KAPLAN INC.(K••••• LEARNING SERVICES)-NYC,NY
Sr. Educational Consultant/Trainer. Responsible for the successful delivery of online programsin schools by developing strong relationships with customers and creating or modifying the implementation plan to meet their needs. Managed the logistics of student registration, presentations to teachers and students, distribution of materials, and program evaluations. Supported sales staff in customer presentations by providing information on the scope of company products, learning theory and data evaluation. Developed materials. Managed new hires on company products and procedures. Communicated with national supervisor on a weekly basis, regarding status of accounts.•••••1/•••••/••••• COMPUTER CURRICULUM CORP./NCS PEARSON-SADDLE RIVER, NJ Trainer/Consultant. Provided initial and follow-up training for customers assigned territory. Assisted customers in planning and implementing an effective program to meet educational needs. Designed training materials/ manuals. Provided on-site and telephone support to customers when not otherwise engaged in conducting workshops. Assisted marketing departments with sales support activities that included (but were not limited to): presentations, demos and conventions.•••••EDUCATION: ST. JOHNS UNIVERSITY-JAMAICA, NY
B.S. - ••••••••••LANGUAGES: Italian.