Training Manager

PROFESSIONAL EXPERIENCE
Eurest Dining Services, •••••/••••• to 6/•••••
Regional Trainer, 1/•••••••••••••••
Catering Training Manager, 8/•••••/•••••
Retail Beverage Manager, Interim Food Service Director, •••••/•••••/•••••
Planned and facilitated new manager training program.
Developed content for intranet web page.
Maintain/updated manager training data base for Pacific North West.
Facilitated the following workshops: Cashier Training, DiSC- Dimensions of Behavior,
Diversity awareness, Developing Dynamic Leadership, Front and Center; a public speaking class, More than a Gut Feeling; an interviewing skills class, and Manager Servsafe.
Facilitated regional orientation, hourly Servsafe and, County food worker health card class.
Facilitated English as a Second Language.
Assisted in developing customer service lead class (CSL), and Diversity two.
Recruiting, hiring and completing new hire paperwork; implemented
programs focusing on recruiting, training and retention of staff.
Designed and published catering and staff training manual.
Facilitated County health code compliance classes, Servsafe; food service safety,
Techniques of Alcohol Management classes, and corporate driving tests,
Department Safety Coordinator.
Assisted in implementing Corporate Quality Assurance program with continual follow up.
Created diversity awareness learning programs.
Hired and trained staff for ••••• dining center espresso areas.
Implemented marketing and merchandising program that increased
annual sales •••••%.
Assisted in acquisition of capital equipment for espresso areas.
Served on launch team for two new dining centers, and provided
design consulting services for new espresso bars.

Starbucks Coffee Company, Seattle WA •••••/••••• to •••••/•••••
Store Manager, Seattle WA 8/••••• to •••••/•••••
Assistant Store Manager, Seattle WA •••••/••••• to 8/•••••
Managed all store operations including all P&L accountability.
Hired and trained new associates,
Purchased, merchandised, and monitored weekly inventory to
maximize sales.
Facilitated training of shift Supervisors as potential Store Managers.
Expanded store from 5 to 6 days per week.
Opening team member for the Tri-state (NY, NJ, and CT) market.
Created and facilitated Management Trainee and shift supervisor study sessions.
Store manager for companys first drive thru store.
Test store manager for Automated Labor Scheduling. (ALS)
ALS facilitator for company associates, and district ALS supervisor.
Assisted in implementing and facilitating computers.
Certified Manager Trainer and trainer for retail store partners.
Developed employee training program for Starbucks/Pepsi product launch.


Marriott Management Services, Seattle University, Seattle WA 3/••••• to •••••/•••••
Manager, Faculty-Staff Dining Room and Casey Commons Catering.
Responsible for daily operations of Dining room. .
Created catering contracts, designed menu, and assisted in
re-designing Campus Catering Guide.
Created campus box lunch program.

Education
University of Washington, Seattle WA
Training Specialist Certification, May, •••••

Johnson & Wales University, Providence, RI.
BS in Institutional Management, November •••••

Certificates/Other:
Servsafe facilitator sponsored by the National Restaurant Association.
Facilitator, King County Food worker health card
Certified Foodservice Manager Professional
Member of Toastmasters International
First Aid/CPR instructor for American Red Cross
Member of American Society for Training and Development.
Volunteer American Field Service.

Computer Skills:
Word, Excel, Outlook, PowerPoint, Page Maker, Publisher