User Support Technician

Objective
Apply knowledge of and experience in telecommunications and information technology to a career working with computers, network and voice equipment while helping increase internal or external customer satisfaction and work efficiency.
Education Des Moines Area Community College
West Des Moines, IA
Telecommunications Degree May •••••

Professional Experience Wells Fargo Financial
Des Moines, IA
Wells Fargo Financial Help Desk Nov. •••••Sept •••••

Provided support to all employees of Wells Fargo Financial division with password, network and computer equipment issues. Responsibilities range from password resets to troubleshooting software and equipment failure over the phone. First line of contact for related issues and supported users or escalated issues as necessary. Familiar with all Wells Fargo Financial programs used by branches and collection centers.
Principal Financial Group
Des Moines, IA
Asset Management July ••••• Oct. •••••

Assisted with the physical equipment inventory of all of Principal Financial Groups assets. Including computers, monitors, faxes and printers. Worked with programs such as Asset Center and Microsoft Access.



Waukee Community School District
Waukee, IA
Information Technology Dept. June ••••• Jan. •••••

Employed part-time in the school districts IT Department. Duties included computer hardware repair as well as performing maintenance and upgrades to the districts ••••• computers. Provided technical support for both Windows & Apple operating systems. Other duties included installing new phone and data lines and troubleshooting existing lines.

Vodaci Technologies
Des Moines, IA
Telecommunications Internship Summer •••••
Worked with technicians on installation and setup of PBX systems. Installed cat5/6 cable in businesses, including line additions. Also worked with CCTV camera installations.

Equipment Knowledge
Troubleshooting and repair of desktop computers in person and over the phone.
Experience working with various test sets for phone and data lines.
Various tools used in line turn up, termination and troubleshooting.
Line repair experience with splices in both copper and fiber.