Virtual Assistant

Qualifications

Ms. ••••• is an IT Consultant with 5 years of experience in information systems. Her expertise and professionalism greatly contributed to the successful implementation of the Illinois SACWIS Child Welfare project. Ms. ••••• has worked in both the public and private sector and has excellent prioritization, organizational, and computer skills.

Experience

CIBER, Inc.
Illinois Department of Children and Family Services, March ••••• - Present

Ms. ••••• joined CIBER during Phase II of the Statewide Automated Child Welfare Information System (SACWIS) project. The Illinois SACWIS application is a comprehensive integrated case management tool. As a Consultant with CIBER, Ms. ••••• serves as a Software Automation Testing Specialist. Her transition to this role was due to her prior experience with the use of the tool, Rational Robot, and her extensive knowledge of the SACWIS system and general testing experience. Her responsibilities include assisting in the design and development of a suite of automated tests using Rational Robot for object capture and SQA Basic (similar to Visual Basic) for coding of logic. Ms. ••••• is responsible for designing, prioritizing, and executing all assigned test cases, and entering all incidents into xBench, the project incident-tracking tool. She is also responsible for running regression and smoke tests, and assisting with the preparation of test plans. Ms. ••••• serves as a liaison between the Change Control Board committee and the Automated Test Team. She also assisted with the planning, research and drafting of the Automated Testing Proof of Concept and Return on Investment Presentations for management. Ms. ••••• also assisted with the preparation of documentation such as the Rational Robot Procedures document, Risks and Issues Log (RAIL), and weekly status reports.

AMS, Global Business and IT Consultants
Illinois Department of Children and Family Services, February ••••• February •••••

Ms. ••••• joined AMS for Phase I of the project, which was implemented in April ••••• As a Business Analyst/SME, Ms. ••••• tested releases of Illinois SACWIS, as well as ongoing system defects. She conducted system tests of releases, wrote test scripts, and provided documentation of the results of the testing. Ms. ••••• also assisted with regression testing prior to each scheduled release. When defects were encountered, she tracked them through the Illinois SACWIS Incident Tracking tool (xBench). Ms. ••••• provided analysis for issues relating to Illinois SACWIS. This analysis included: researching how Illinois SACWIS supports the business needs of the client, how to best approach solving identified issues related to Illinois SACWIS, and how to modify an existing practice to provide more efficient workflow. During the testing process, Ms. ••••• ensured that an impact analysis was completed to determine that the potential impacts to the system resulting from any proposed modifications were known and accounted for in the design for testing. Ms. ••••• was given the responsibility of learning and executing the Automated Testing Tool, Rational Robot. Ms. ••••• also served as Office Manager for the AMS project office. Ms. ••••• expertise provided for the following:

Successful on-site support/implementation of Phase I of the project.
Thorough manual and automated testing resulting in a more stable system in the implementation of Phase IIA of the project
Improved office management procedures for the smooth functioning of the AMS project office.

Illinois Department of Children and Family Services, February ••••• February •••••

Early in her career with AMS n the Illinois SACWIS project, Ms. ••••• served as an Executive Assistant to the Vice President and Project Manager. Her responsibilities included making travel and meeting arrangements, preparing reports and financial data and training and supervising other office support staff She also served as the coordinator for telephone services, requested security building/office access, distributed deliverables and project correspondence, and maintained AMS deliverables in the project library. During this time, Ms. ••••• provided on-site SACWIS implementation support to the client. Shortly thereafter, she joined the testing team and quickly gained and expanded her knowledge base.

Illinois Secretary of State
Office of Transformation, April ••••• - January •••••

Ms. ••••• assisted the Director of the Index Department and the Chief Transformation Officer of the Office of Transformation in the following: 1) provided consultation services to the CTO by devising creative approaches to delivering customer service; 2) participated in agency-wide strategic planning by developing a road map for the administration; 3) organized and presented professional development seminars to retrain and retool employees, thus improving the efficiency and effectiveness of operational processes, and; 4) provided leadership to the management staff of the Office of transformation by refining and redefining goals and objectives in the management of day-to-day projects.


Illinois Secretary of State
Index Division, January ••••• - April •••••

Ms. ••••• assisted the Director in performing a variety of highly responsible administrative duties pertaining to the programs within the Index Department. She maintained all files and records of the four divisions in the Department: Administrative Code, Notary, Lobbyist Registration, and Public Records. Ms. ••••• supervised the preparation, compilation, review, and analysis of all correspondence for the Directors personal attention, and compiled information to prepare monthly reports. She also served as the Personnel Officer in coordinating all personnel transactions with the Department of Personnel, assisting staff with the interpretation of various personnel policies, rules and union contracts, and served as an advisor to the Director.

Lincoln Land Community College
Information & Telecommunication Systems, June ••••• - January •••••

Ms. ••••• reported to the Assistant Vice President of Information and Telecommunication Systems in performing administrative and telecom duties. She handled phone calls from customers and was involved in making important decisions concerning the Centrex phone system and had access to Ameritechs database to make any phone line feature changes in the phone system. In this position, Ms. ••••• functioned as her supervisors right-hand person in scheduling all of his meetings, making any travel arrangements for the department, and serving as his representative when making contacts with other college or business professionals.

Lincoln Land Community College
Nursing and Allied Health Continuing Education, May ••••• - May •••••

Ms. ••••• reported to the Director of Nursing and Allied Health Continuing Education in performing administrative duties relating to the setup of classes and workshops for nurses and other healthcare providers. Her duties included preparing financial reports and the preparation of classroom materials.

Roger Edward Ryan, Attorney at Law, May ••••• - August •••••

Ms. ••••• had administrative and fiscal responsibilities during her tenure in the attorneys office. The attorneys office specialized in workers compensation, social security disability, and personal injury cases. Ms. ••••• maintained and organized client files, prepared legal documents, corresponded with clients, and maintained a docket calendar. Ms. ••••• also maintained the operating, trust, money market, and personal bank accounts using the Quicken accounting program. She also prepared Mr. Ryans Federal and State business/personal tax forms using the TurboTax software.

Skills and Competencies

Microsoft Visual Source Safe, Rational Robot, SQA Basic/Visual Basic •••••, Lotus Notes, Internet Explorer, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Microsoft Project, Microsoft Windows •••••, NT Administrative/Executive Assistant, Business Analyst/SME, Consultant, Project Administrator, Software Automation Testing Specialist, User Support Analyst, Child Welfare Services (SACWIS), Office Management, Travel Industry & Administration

Education

High School Diploma, Springfield High School, •••••
Courses: Accounting, Typing, Shorthand, and an Office Practice Business Class

Lincoln Land Community College, •••••
(••••• college credits towards an Associate Degree)

Certifications

Institute for Certification, Professional Secretaries International
Certified Administrative Professional rating, May •••••

Institute for Certification, Professional Secretaries International
Certified Professional Secretary rating, November •••••

Additional Training

AMS ••••• conducted at AMS University, •••••
AMS Business Writing Basics class, •••••
Introduction to Visual Basic •••••, •••••

REFERENCES AVAILABLE UPON REQUEST.