VP communications systems

N. •••••th Way •••••Email •••••
Phoenix, AZ •••••
••••••••••SUMMARY•••••A versatile technical management executive in the payments industry with extensive international project management, sales and support experience. Practical experience in the responsibilities of front line customer management and support. Additional management experience for the design, development, implementation and sales support of products and services for some of the largest transaction processors and banks globally.•••••* Relationship management * Leadership and team building skills
* International project management * Creative problem solving skills
* Results oriented * Extensive network protocol expertise
* Strong technical knowledge * Product marketing•••••Lexcel Solutions Inc. •••••

Vice President of Client Services•••••(••••• present)••••• Provided leadership and management of the customer service group supporting over ••••• clients world wide. Lexcel is the premier provider of software testing solutions for the payments industry. In the role of VP Clients services I provide extensive pre and post sales support.•••••&#•••••; Authored successful RFP responses for a number of large international companies including Discover Card, United States Post Office, and Link Network (UK).
&#•••••; Project managed the successful development and delivery of a $••••• million distributed testing solution for Discover Network. These activities included establishing time limes, directing software development activities, and coordinating schedules and acceptance plans with the customer.
&#•••••; Implemented customer programs to retain existing clients. These programs included bi-annual status reviews, improved customer communications, and surveys.•••••Hypercom Inc. •••••(••••• •••••)•••••Vice President Technical Services •••••(•••••)••••• Lead a team of ••••• direct supports and ••••• total staff supporting all networking customers of Hypercom globally across industries ranging from banking, lotteries and merchant processors. Oversaw and managed the design, development, and implementation of all customer requirements. Assisted and supported all sales efforts for network systems. •••••&#•••••; Provided technical guidance for integrating vendor equipment into existing Cisco network environments
&#•••••; Managed multiple domestic and international projects concurrently. These projects brought in over $••••• million dollars in hardware revenue over the last 3 years and $6 million dollars in service revenue
&#•••••; Developed and implemented new training programs for customers
&#•••••; Reduced overall budget by •••••% through use of remote monitoring equipment
&#•••••; Opened up the European market to Hypercom network technology with sales training and customer visits resulting in sales totaling $2million
&#•••••; Managed both the technical support team and support help desk operations concurrently as well as the network training department•••••Director of Network Technical Services ••••• (•••••)
Managed a team of ••••• systems engineers in the US and internationally. This team was responsible for pre and post sales activities for networking equipment. I continued to manage the relationship with our key customer HSBC. •••••&#•••••; Closed an ••••• node bank branch deal in Brazil resulting in $••••• million dollars in hardware sales.
&#•••••; Negotiated service level contract with same bank. This contract alone brought in $1 million dollars annually in service revenue.
&#•••••; Designed and implemented a new data network for the Taiwan Lottery. Bringing in this project on-time and in budget.
Managed concurrent international projects and the project teams•••••Technical Project Manager assigned to HSBC Bank (•••••)
Over the 4 years working directly with the Bank I spent 2 years in Hong Kong and 2 in the United Kingdom replacing all of the Banks outdated branch communications equipment with new IP enabled technology. This was the single largest project under taken by Hypercom Network Systems. Directly responsible to the senior Bank management team for the success of the project. This required me to manage both HSBC and Hypercom project staff.••••• Directly participated in the generation of revenue in excess of $••••• million globally through successful negotiations with HSBC Bank
Designed and documented system functionality requirement of the client
Continually evaluated, monitored and communicated client requirements
The HSBC Bank branch communications replacement project in Hong Kong was completed in ••••• months after replacing communication equipment in over ••••• Bank branches.
The UK replacement project included over ••••• branches •••••Senior System Support Engineer •••••(•••••)
Provided on-site and phone support for various customers. Specializing in TCP/IP implementations and was also able to use a strong background in legacy protocols that include SNA, Bisync and X••••••••••Citicorp Card Products Division •••••(••••• •••••)•••••Senior Network Programmer
Responsible for leading a small team of network programmers to maintain troubleshoot and design a large VTAM SNA network for credit card processing. This network consisted of over ••••• large mainframes and network front end boxes. Improved network availability to •••••%.•••••American Express Corp. ••••• (••••• •••••)

Network Systems Programmer
•••••Education•••••University of Arizona
Majored in Computer Science