Innovative Information Technology professional with experience managing Business Applications teams, Program Management, and Infrastructure and Operations teams in large computer room environments. Effective in the identification and communication of business issues related to IT business applications and infrastructure/operations, initiating change, and implementing solutions that provide results. Diverse business background and experience including manufacturing, electronics, broadband communications, consumer p•••••ucts and food service.
Areas of expertise include:
MIS executive, strategic planning, budgeting, resource management, vendor relationships, applications development, operations/infrastructure
Experienced Program/Project Management skills and formal education
Lead role in collaborating with business functions to define strategic plans and address MIS development and support goals and objectives
Quality relationships with supported external and internal users/customers
Able to flex requirements and solutions to meet changing business priorities•••••Professional Experience and Accomplishments•••••Hatfield Quality Meats, Manager, Information Technology••••• September ••••• Present
Responsibilities include management of IT personnel as well as program management for various business projects. IT team consists of 8 professionals supporting approximately ••••• professional users, ••••• Manufacturing users.
Skilled and experienced with all phases of the project life cycle. Program Mgmt. responsibilities for Maximizing Yield, Plant to Business, Weighing and Labeling systems and architecture, EDI (Sterling Commerce), ERP (SSA Global), WMS (Red Prairie), multiple acquisitions, and business unit reporting requirements. Tasks include managing and facilitating c••••• functional teams to define business requirements, model architecture and application development, define RFP/RFQ, review proposals, define ROI, work directly with vendors and integrators, project management and manage budgetary compliance.
Multiple location Data Center responsibility for all voice and data communications; Unix (WMS), NT/W2K (PDC, BDC, File & print Servers, Financials, APS, WEB), Microsoft Exchange (Email), VAX Cluster (OE, INV, HR, Payroll), WAN/LAN (Masergy MPLS), Administration, Firewall/Intrusion Detection Systems, Disaster Recovery, Business Continuity, Security measures, Desktop Support, Helpdesk.
Renegotiated Local and Long distance Telco carrier contracts resulting in significant cost savings ac••••• all CFC business units.
Implementation of LAN/WAN VoIP technology utilizing MPLS network.
Coordinated and negotiated efforts for outsourcing helpdesk.
Responsible for an average annual domestic expense budget of $2 million and up to $••••• million capital budget.•••••Motorola Broadband Communications/General Instrument Corporation••••• February ••••• Aug •••••
Director Strategic Systems Development and Support••••• (January ••••• Aug •••••)
Management of Oracle •••••i implementation/upgrade and Data Warehouse/Business Intelligence implementation and associated personnel. Oracle •••••i Program management responsibilities including upgrading existing Oracle Applications Multi-Org. environment from ••••• to •••••i. Data Warehouse/Business Intelligence responsibilities included Financial, Sales, Order Mgmt and Manufacturing business reporting sourcing multiple Oracle Applications instances and legacy systems data. System supported approx. ••••• users. Utilized Rapid Application Development (RAD), Joint Application Design (JAD) to gather requirements and meet deadlines. Teams consisted of approximately ••••• technical and functional personnel. Reported directly to Sr. VP of IT.
Responsible for an average annual domestic expense budget of $2 million and up to $••••• million capital budget.
•••••i Program Mgmt. responsibilities include full development life cycle, budgetary compliance, recruiting, managing program office tasks, conducting weekly CORE team meetings, monthly customer advisory board and steering committee meetings.
Implemented Business Intelligence application Cognos web based solution (Upfront, Impromptu Web Reports, Cognos Query, Access Mgr, and Powerplay), significantly increasing reporting ease of use and security while decreasing support and maintenance. Supports approximately ••••• reports in centralized library.
Developed internal Web portal dashboard indicator reporting solution for executive level Mgmt ac••••• multiple business units. Accounted for orders, shipments, claims, inventory, supply, delivery metrics, and p•••••uction volumes.
Created formal Request for Proposal for common Data Warehouse application. Selected Informatica Suite of tools (Power Center 5, eCRM, eBusiness Operations, eProcurement) and successfully implemented.
•••••eric J ••••••••••Director IT World Wide Operations••••• (March ••••• December •••••)
Responsibilities included all voice and data communications and management of IT infrastructure and personnel. IT team consisted of approximately ••••• professionals located around the world supporting approximately ••••• professional users, 3 large data centers. Data Center responsibility for the following areas of discipline; Unix (ERP&ENG, SUN/HP), NT(PDC, BDC, File & print Servers), Microsoft Exchange (Email), VAX Cluster, AS••••• System Administration, WAN/LAN Administration, Desktop Support, Global Helpdesk. Reported directly to Sr. VP of IT.
Responsible for an average annual domestic expense budget of $••••• million and up to $4 million capital budget. Successfully achieved budget compliancy, withstanding significant cost challenges and project justification. Responsible for maintaining all vendor relationships related to support contracts as well as new business (AT&T, Bell Atlantic, Sun, HP, Microsoft, Entex, Cisco, Gateway, Toshiba).
IT Operations responsibilities related to supporting large computer room environment including full systems development life cycle, disaster recovery policies and procedures (Sungard), business continuity, security measures, architecting high availability environments for systems (HP Service Guard) and disk devices (EMC/SAN), network management systems to track and report network and system availability.
Managed project to increase remote networking services while reducing associated costs for ••••• remote users primarily located in the Far East and Latin America. Initiatives included user training and awareness of mail synchronization, upgrading Remote Access Servers (RAS) to •••••K technology, developing Outlook Web Client access via the Internet, internal VPN R&D and partnership with VPN providers and frame relay implementations. Project resulted in much improved performance and availability while reducing approximate cost from $••••• million/year to $1 million/year as justified by ROI process.
Renegotiated Local and Long distance Telco carrier contracts resulting in significant cost savings.
Represented all IT logistics associated with corporate headquarters relocation. This project included planning, designing and supporting, computer room relocation, power and lighting requirements, work area layout, WAN/LAN design (installed ATM LAN backbone, WAN Sonet AT&T Accu-ring point of presence) and all data & voice considerations with network provider. Successfully relocated approximately ••••• computer servers, ••••• PC users, and ••••• engineering designers with minimal negative business impact.
Managed global helpdesk/desktop support implementation, which included application procurement, staffing, developing SLA and weekly progress reporting, web interface knowledge base. Helpdesk project completed for four major sites (multi-lingual user interface) exceeding call volumes of approximately ••••• calls/month. Helpdesk provided administration tasks for Unix, NT, Email, and Oracle Applications at point of call to assist users and offload administration responsibilities from technology teams. Outsourced helpdesk and associated staff.
Integrated IT services with multiple business functions such as Engineering, Finance, Human Resources and Facilities to support employee training. Helpdesk processes were integrated with HR for new employee and termination notifications as well as Facilities for employee relocations and coordination purposes.•••••Manager Advanced Technologies••••• (September ••••• February •••••)
Management responsibility for Unix (SUN/HP), AS•••••, LAN/WAN, NT administration teams consisting of approx ••••• employees.
Migrated business ••••• node point-to-point WAN to AT&T sponsored •••••node domestic and international frame network.
Responsible for the consolidation of all Unix and Dec VAX systems and administration into the IT department freeing Engineering of the support for ••••• servers and workstations. This included consolidation of the hardware, upgrading the operating systems, Implementing NIS+ architecture and staffing accordingly to provide global support.
Supported multiple IT marketing events conducted to improve customer awareness of all IT initiatives. Marketing events completed included Microsoft and SMS, Customer Surveys, Helpdesk Web Access, Outlook Web Client and Mail Synchronization, DHCP and VPN•••••Supervisor Systems••••• (February ••••• August •••••)
Management responsibilities for DEC VAX and Unix (HP, SUN, SCO) administration teams consisting of approx. 8 employees. •••••GE/Martin Marietta, Binghamton, N.Y. & Bridgeport, N.J. , Systems Analyst ••••• May ••••• January ••••••••••GE, Aerospace Electronics Department, Utica N.Y., Industrial Engineer••••• March ••••• April ••••••••••NACO Electronics, Rochester, N.Y., Field Service Engineer••••• June ••••• February ••••••••••Education
State University of New York, Morrisville, NY
AAS, Electrical Engineering, ••••••••••State University of New York, Utica, NY
BS, Industrial Engineering, ••••••••••
Graduated Cum Laude•••••DeSales University, Center Valley, PA