Seasoned professional thriving in a diverse work group as innovative content writer establishing information infrastructure and taxonomy
Experienced data analysis, scrubbing data, creating reports and data extraction/interviewing, whether from Subject Matter Experts interviews or database repositories
Experience in information absorption, collaboration, readiness assessment, facilitation, and communication planning to support business goals
Experience in corporate training, performance management, improving processes, and on-time deliverables
Excellent communication and collaboration skills; time management and computer savvy
••••• •••••, LLC Self Employed Business Consultant •••••/••••• present
The Knowledge Shop Kennesaw, GA
Instruct software application classes in an adult environment competency in instructional design, adult learning principles, needs assessment, performance measurement and evaluation, process improvement, team and consulting skills
Responsible for creating all informational architectures used for training materials
Design, development, coordination, delivery and evaluation of core business, professional, management and leadership training programs
Conduct value-added training and educational activities in support of our clients business objectives and strategies
Preferred instructor by students for computer classes
United Parcel Service (UPS) - Roswell, GA
Web Content Strategist Consultant - International Shipping •••••/••••• to •••••/•••••
Accessed content within existing content structure for the re-classification of the content utilizing new /information architecture
Authored, edited, maintained and published web content using Interwovens Content Management System (CMS) for •••••, international website of static and dynamic content.
Team player of Enterprise Release for sponsor driven content maintenance, development, modifications of pages, sections, and sub-navigations
Audited individual support pages utilizing the Corporate Style Guide to support redesign and taxonomy
Created content maintenance logs to improve processes to track and audit individual page and section modifications
Conducted thorough quality checks of scheduled and ad hoc maintenance bundles for released content to •••••
Published and verified successful publication of all static and dynamic data.
Technical Writing Consultant •••••/••••• •••••/•••••
Application of functional requirements, business rules and actual build for website using User Interface wireframes
Gathered and applied business rules, business requirements to develop future business process information architecture.
Based on Technical Writer performance, I was recommended for internal promotion to Content Strategist
Technical Environment: HTML, MS Word, MS Excel, Interwoven Content Management System (CMS), Web Trend, Adobe Acrobat, Windows •••••
DataPath, Inc. - Duluth, GA
Documentation Specialist/Business Consultant - Satellite Communications •••••/••••• to •••••/•••••
Authored, edited, and produced intranet web content for ISO Standard quality checks and departmental sign-off
Analyzed and scrubbed data in efforts to have the infrastructure content comply to ISO Standards
Saved time and conserved funds by multitasking as Documentation Specialist and In-house Auditor
Technical Environment: HTML, MS Word, MS Excel, MS PowerPoint, Adobe Acrobat, Windows •••••
ADP - Alpharetta, GA
Documentation Specialist/Business Consultant Financial Services •••••/••••• to •••••/•••••
Reduced overhead by telecommuting throughout the completion of the project
Scrubbed data from multiple business owners to create collaborative, unified content
Authored, edited, and produced web content for Configuration Guide inclusive of Reference Guide and Client, eLearning Instructional Guide for national clients.
Performed data analysis functions to designate documents to the proper areas inclusive of wireframes.
Technical Environment: MS Word, Visio, Adobe Acrobat, Windows •••••
The Home Depot/Builder Supply Atlanta, GA
Contract Documentation Specialist/Builders Supply Processes •••••/••••• to •••••/•••••
Team player in Atlanta and San Diego with Builders Supply SMEs to extract vital information and implement companys taxonomy.
Data analysis of information from facilitated, working sessions to create meta-flows for software implementation.
Received accolades for outstanding performance filling in at the end of the project for transitioned consultant
Technical Environment: MS Word, MS Excel, Visio Adobe Acrobat, Windows •••••
Retek Inc - Atlanta, GA
April, ••••• to September, •••••
Technical Writer (Retail Forecast Software) - Permanent
Authored, modified, and produced intranet and internet web content for customers
Updated existing content and wireframes for Graphical User Interface (GUI) customers
Technical Environment: MS Word, HTML, Visio, Windows •••••
The Hartford Group/MATRIX Resources, Inc. - Marietta, GA
November, ••••• to March, •••••
Technical Writer - Contract
Implemented the Sarbanes Oxley Act (SOX) requirements while working closely with the accounting, consulting firm of KPMG, and Hartfords Internal Audit Department to determine in-scope applications and business processes.
Responsible for monitoring and assessment of Operational Risk, Financial Reporting Risk, and Compliance Risk.
Performed system/data analysis of the AS/••••• to compose business unit wireframes with narratives and corresponding risk and controls.
Created detailed, procedural, and system documentation in MS Word and MS Excel to offset assessed risks and implement environmental controls of business unit processes and sub-processes.
Interviewed all of Information Technology, from Directors to Developers, Business Customers, Business Analyst, and Quality Assurance, to implement document standard and create original documentation.
Technical Environment: MS Word, Vision, Windows •••••
•••••s Home Improvements - Snellville, GA
September, ••••• to August, •••••
Technical Writer - Contract
Responsible for creating new proposals, contracts, reports and invoices.
Facilitated data validation controls while tracking tickets/requests and providing feedback.
Acted as liaison for clients and internal employees.
Technical Environment: MS Office (MS Word, MS Excel, MS PowerPoint), Adobe Acrobat, Windows •••••
APAC, Inc. - Atlanta, GA
May, ••••• to September, •••••
Instructional Designer - Contract
Worked with Accounts Receivable Subject Matter Experts (SMEs) and interviewed IT Developers to analysis and design instructional training manuals/materials for national training sessions.
Tested JD Edwards, One World software for the composition of Instructional Design Manuals. Responsible for system documentation and analysis.
Created and maintained document architecture. Used IBMs Lotus Domino to load all documents on the companys Website.
Technical Environment: Information Mapping Methodology, JD Edward One World, SnagIt, Adobe Acrobat, Lotus Notes Domino, HTML, Graphics, MS Word •••••
C.A.R.E., U.S.A. - Atlanta, GA
September, ••••• to October, •••••
Technical Writer - Contract
Designed external relations gift and donor acknowledgement documents using workflows and Information Mapping Methodology.
Worked closely with business users to compose Advance Planning Documents (APD) to clearly express and improve the donor relationship for each business owner.
Technical Environment: Information Mapping Methodology, Visio, MS Excel, Adobe Acrobat, MS Office, Windows NT
Revenue Technology/MATRIX Resources, Inc. - Atlanta, GA
February, ••••• to April, •••••
GUI Technical Writer - Contract
Responsible for system documentation and system analysis.
Established product definition and specifications for the creation of Implementation Advance Planning Documents (IAPD) with the assistance of Subject Matter Experts (SMEs) and IT Developers.
Tested GUI for quality assurance and used Visual C••••• applications to web enable HTML on line help and create PDF files.
Utilized Information Mapping Methodology for Business to Business (B2B) pricing software subject matter.
Technical Environment: HTML, Graphics, Adobe Acrobat, RoboHelp •••••, Information Mapping Methodology, FrameMaker •••••, MS Word •••••, Windows NT
ProEdit - Atlanta, GA
December, ••••• to December, •••••
GUI Business Analyst/Technical Writer - Contract
Tracked product life and end user requirements for development of a revisited business plan.
Interviewed IT Developers to clarify technical documentation by using on-line help for the graphical user interface documents.
Technical Environment: MS Word •••••, FrameMaker •••••, HTML, RoboHelp •••••, Adobe Acrobat, Information Mapping Methodology, Windows •••••, Windows NT/•••••
Emory University - Atlanta, GA
July, ••••• to December, •••••
Technical Writer - Contract
Interviewed IT Directors and gathered information (Information Mapping Methodology) for migration of the University, Clinic, and Hospitals telecommunications IT infrastructure.
Wrote the telecommunications proposal to be presented to Emorys Directors and Chief Operating Officer in the technology arena.
Technical Environment: Information Mapping Methodology, Windows •••••/•••••, MS Word, MS Access, MS Project, MS Excel, Adobe Acrobat
MS Windows, Vista, FrameMaker, RoboHelp, Web Trend, Domino, DOS, FrameBuilder, MS Access, MS Word, MS Excel, SharePoint, Oracle, Word Perfect, HTML, Interwoven Content Management System (CMS), Adobe Acrobat, Adobe Illustrator, Lotus Notes, Snag-It, Visio, Information Mapping Formatting Solutions, Intranet, Internet Explorer, Proprietary Software
Bachelor of Science Degree -Western Michigan University
Market Price Capabilities Certification
Life & Career Coach Certification
Writer, Content, Documentation,