Human Resources, Management & Business, Sales & Sales Management
Location
Morris, AL 35116
Timeline
'13
'12
'11
'10
'09
'08
'07
'06
'05
Area Manager
Alabama Cash Services
Field Training Manager
Roto-Rooter
Territory Manager
Flextronics
Work Experience
Territory Manager
Flextronics // Jul '04 - Jul '10
• Multi-Unit(9) manager
• Primary point-of-contact and managerial presence in the technical and customer service department of our client, Verizon Wireless.
• Create and facilitate weekly and monthly sales and technical training courses for territory.
• Facilitate corporate training classes on an as needed basis to keep employee’s certifications current.
• Promote a sales environment focused on exceeding sales quotas.
• Encourage an environment that provides customers with service excellence.
• Create a culture that embraces our corporate values and complements the goals of our
client, Verizon Wireless.
• Coordinate with the Regional Manager (RM) on sales spiffs and contests.
• Travel extensively to store locations(9) within the territory.
• Assist the RM with all department operations including hiring and terminating personnel.
• Oversee monthly staffing schedules.
• Meet headcount requirements by meeting company hiring metrics.
• Conduct regular team meetings, trainings, and role plays with associates.
• Generate and review requested reports (P&L, staffing, sales, talent review, etc.).
• Participate in quarterly market reviews with Client.
• Stay abreast of technical developments within the industry.
• Analyze and resolve procedural problems; partner with the Client on issues as needed.
• Write and deliver performance appraisals in conjunction with Regional Manager.
• Collect and document information for disciplinary actions.
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Field Training Manager
Roto-Rooter // Jul '10 - Jun '11
• Recruit sales and service team using active recruiting methods.
• Coach and develop sales & service team using hands on training methods.
• Create and facilitate weekly and monthly sales and technical training courses for territory.
• Monitor and review performance standards weekly with sales & service teams.
• Prospect for new business using innovative techniques along with cold calling.
• Grow customer sales base in residential and commercial markets.
• Maintain and expand existing commercial business base.
• Ensure monthly and annual sales quotas are achieved.
• Lead district safety operations and ensure all safety guidelines are followed.
• Track, issue, and monitor all inventory and usage.
• Generate and review requested reports (P&L, staffing, sales, talent review, etc.).
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Area Manager
Alabama Cash Services // Aug '11 - Present
• Manage each locations gross and net revenue goals
• Manage each locations returns and collections goal
• Maintain productive and satisfying work environments for store personnel
• Manage, evaluate, counsel, and discipline staff as needed
• Maintaine and execute store marketing plans
• Grow existing customer base’s sales and services through innovative sales techniques.
• Manage the each locations facilities
• Generate and review daily, weekly, and monthly reports (P&L, marketing, sales, etc.).
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