PMP and CQA certified IT Professional 10+ years of experience in Project Management, Business Process Improvement and Quality Assurance.
Expertise in ISO Standards (9001:2015, Quality Management Systems; 19011:2011, Systems Auditing; 27001:2013 Information Security Management; 20000:2011, IT Service Management)
Expertise in ITIL Continual Service Improvement, and CMMI v1.3 for both Services and Development.
Experience performing project management for contracts with FEMA, ITA, and HUD.
Supported Quality Assurance (QA) activities for the Army IT Agency (ITA), including the development of Standard Operating Procedures for QA.
Supported ITA Standardization and Oversight group Continual Service Improvement projects.
Proficient in MS Office tools for documentation and presentation.
Proficient in MS Project for planning and managing projects.
Excellent analytical, interpersonal, problem solving, written and verbal Communication skills.
American Society of Quality (ASQ), Member # 65338722, member
Quality Assurance Manager
Project Management Office: Benefits, Obstacles, and Tips for Success
ITIL, Continual Service Improvement, , Reg. No. ITIL/US035723
Services Supplement for Introduction to CMMI for Development v1.3
Introduction to CMMI for Development v1.3
Army, Retired Military
ITIL v.3 Foundation Examination
Quality Management System
Visual Basic 6.0 Certificate, Northern Virginia Community College
Certified Environmental Manager, George Mason University
Quality Management System // Jan '10 - Dec '10
SharePoint 2010: Develops SharePoint applications using SharePoint Designer 2010, InfoPath 2010, and Access 2010, for ISO 9001:2008 compliant Quality Management System.
Project Management: Experienced Project Manager, Proficient in MS Project, certified Project
management Professional (PMP) possessing a thorough understanding of the Project Management
Body of Knowledge (PMBOK), CMMI process areas, and ISO 9001:2008 standards.
Proposal Writing: Responsible for drafting Quality Control Plans, Risk Management Plans, and other
technical documents in response to Requests for Proposal (RFP) solicitations.
NIS Solutions // Jan '09 - Jul '13
Program Manager, 2009 to current
Mr. Findley manages the Program Management Office (PMO) for NIS Solutions. His
responsibilities include the following.
Leading company CMMI initiative to attain level 2 rating for services.
Led company initiative to attain ISO 9001:2008 accreditation in April 2012.
Develops SharePoint 2010 applications, including: InfoPath Forms, Access Databases, Custom lists, and libraries, to support the company Quality Management System.
Works with management to establish Key Performance Indicators (KPIs) and other measures, across projects and services. Collects, analyzes, and reports on company performance measures.
Schedules and performs Quality Assurance audits across company projects and services, in accordance with ISO 9001:2008 protocol. Develops QA checklists, and writes QA reports.
Coaches and mentors individuals and provides guidance to project teams regarding elements of the
Quality Management System, including Preventive Actions, Corrective Action, Change Requests,
Incident Reporting, and Service Requests.
Quality Assurance Manager
Jan '06 - Jul '13
Quality Assurance Manager, 2006 to current
Mr. Findley was the Quality Assurance Manager for HUDs Lead-Based Paint Big-Buy Program in 2006, to write exception reports for companies submitting Lead-Based Paint Inspection and Property Condition
Survey Reports. He has since performed Quality Assurance tasks for several other projects.
Performs Quality reviews of deliverables to the Department of Justice for Help Desk Support Services.
Performed Quality Assurance reviews to support audits of HUD Participating Administrative Entities
(PAEs) and Real Estate Assessment Centers (REACs) to determine if they were abiding by HUDs agreed upon procedures. He developed an Access database, which captured Excel generated checklist results
compiled by auditors. Using the database, he directly compared checklists against each other to find
anomalies, which he then reported to the project subject matter expert.
Veterans Affairs (VACO) tier 1 tier 1.5 help desk support services. Performed Quality Assurance
audits according to schedule and when requested.
A contract to perform language translations for HUD documents. Performed Quality Assurance reviews of document deliverables.
Jan '04 - Jan '06
Project Manager, 2004 to 2006
Mr. Findley managed a project to perform Lead Based Paint Inspections and Risk Assessments in support of
HUDs Title X program. His duties included overseeing field activities and providing technical support to inspectors and risk assessors regarding federal, state, and local protocols and regulations. He coordinated
lead-based paint inspections and risk assessments across several states, tracked and monitored progress,
wrote inspection and risk assessment reports, and reported to HUD management.