Jeremy Jungkeit

Operations Professional – Problem solver who leads teams to improvement, resolutions, and effective process change

Leesburg, VA 20175
Job Function
Education, Training, & Library, Information Technology, Management & Business
• Analytical, highly adaptable professional with more than 15 years of experience developing, deploying, and evaluating systems aimed at improving quality and efficiency, while motivating technology and operations teams to achieve a high level of performance excellence. • Skilled in aligning end-user needs with long-term resolutions to complex IT challenges, and adapting to ever changing situations while meeting deadlines. • Adept leader with knowledge of computer hardware, networks, applications, facility management, nurturing vendor relationships, and contracts. • Strong knowledge and comfort leading an IT helpdesk team, serving a broad range of technical customers in fast paced environments. • Accomplished communicator skilled in building and strengthening relationships across functions to drive cohesive, strategic operations.
 

Timeline

'16
'14
'12
'10
'08
'06
'04
'02
Director - Operations
Learning Tree International
Manager - Publications
Learning Tree International
Manager - Knowledge and Technology Manager
CB&I
Technology Manager - Proposals and Operations
SOC, LLC
Manager - Proposals Technology and Publishing
KBR
Manager - Proposals Publishing
KBR
 

Work Experience

    • Director - Operations
    • Learning Tree International // Jun '13 - Aug '16 (3 Years, 2 Months)
    • Principal strategist and manager of a team of 15 professionals in an operations center comprising of hardware and software lab, helpdesk, print production, shipping and receiving, warehousing, and logistics, delivering successful courses for the North American Operating Unit. Directed focus and engagement for a quality customer experience.

      • Eliminated $40k of annual FedEx costs with a 3-day option based on service location, and reduced onsite freight shipping in response to customer feedback for 25% cost savings.
      • Restructured operations and facilities tasks to maximize productivity, achieving a $120k annual savings.
      • Managed 8 technical specialists in hardware and software configuration projects, to include Education Center classroom designs, streamlined course setups, incident management, and resolution.
      • Designed and implemented an electronic delivery plan for the Cisco courses using digital-only materials; created framework for BYOT.
      • Reduced file processing time by 30% and eliminated print operator overtime through strategic project management of workflow processes.
      • Decreased the overall defect rate to less than 10% by managing performance metrics for course delivery at Education Centers and customer sites, and oversaw defect data for weekly distribution and incident resolution.
      • Co-managed the move of 170 employees and office equipment to new facility identifying requirements for a streamlined relocation project.
       ...More
    • Manager - Publications
    • Learning Tree International // Nov '12 - May '13 (6 Months)
    • Conceptualized, developed, and led a team of 15 editors and publication experts to drive course revision operations, coordinating new team training and development, and maintaining full production volume during transition.

      • Achieved staffing plan within four months, leading to high retention rates.
      • Contracted and managed IT consultants to solve visibility issues in classrooms and modernize visual impact.
      • Developed a phased implementation of an e-Platform to integrate classroom content with online materials.
       ...More
    • Manager - Knowledge and Technology Manager
    • CB&I // Jan '12 - May '12 (4 Months)
    • Designed and developed SharePoint portal with custom security groups to allow capture teams discrete access; trained proposal teams on portal functionality and process efficiencies.  Administered pilot-program of Word and PDF document review software for concurrent and real-time online review by multiple users.

      • Drove successful enterprise architecture review, and implemented and developed a training plan for capture team members.
      • Identified and defined requirements, procuring equipment for proposal production in VA offices.  
       ...More
    • Technology Manager - Proposals and Operations
    • SOC, LLC // Oct '10 - Jan '12 (1 Year, 4 Months)
    • Analyzed and identified effective electronic proposal management system; presented the best value and highest-quality system to c-level stakeholders, led the implementation, and conducting ongoing user training.

      • Championed an overhaul to candidate tracking; developed business specifications for corporate IT personnel building a custom database for the largest government security contract in history that was failing.
      • Audited usage to ensure effective data ownership for worldwide project managers and compatibility with client’s internal database.
       ...More
    • Manager - Proposals Technology and Publishing
    • KBR // May '08 - Oct '10 (2 Years, 5 Months)
    • Product Owner for custom electronic proposal management system (EPMS) used worldwide at KBR, holding responsibility for management of global users, training, custom security, and providing first-tier support and troubleshooting.

      • Observed IT compliance, and managed developers to design, implement, and verify enhancements.
      • Managed hardware, software, and networking issues on Windows and Mac.
       ...More
    • Manager - Proposals Publishing
    • KBR // Oct '00 - May '08 (7 Years, 7 Months)
    • Creatively planned and scheduled proposal phases in collaboration with senior management, ensuring time sensitive publication and delivery of multi-billion dollar proposals in support of US Governmental projects.

      • Directed team of graphic designers, document developers, reprographics specialists, and coordinators to deliver multi-volume proposal documents.
      • Achieved top-quality results with outstanding presentation under multiple and shifting deadlines.
      • Served as representative for Director of Proposals, providing effective communication and direction to team. 
       ...More
 

Education

    • Bachelor's Degree (Completed) // Chemical Engineering
    • Bucknell University
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