Principal strategist and manager of a team of 15 professionals in an operations center comprising of hardware and software lab, helpdesk, print production, shipping and receiving, warehousing, and logistics, delivering successful courses for the North American Operating Unit. Directed focus and engagement for a quality customer experience.
Conceptualized, developed, and led a team of 15 editors and publication experts to drive course revision operations, coordinating new team training and development, and maintaining full production volume during transition.
Designed and developed SharePoint portal with custom security groups to allow capture teams discrete access; trained proposal teams on portal functionality and process efficiencies. Administered pilot-program of Word and PDF document review software for concurrent and real-time online review by multiple users.
Analyzed and identified effective electronic proposal management system; presented the best value and highest-quality system to c-level stakeholders, led the implementation, and conducting ongoing user training.
Product Owner for custom electronic proposal management system (EPMS) used worldwide at KBR, holding responsibility for management of global users, training, custom security, and providing first-tier support and troubleshooting.
Creatively planned and scheduled proposal phases in collaboration with senior management, ensuring time sensitive publication and delivery of multi-billion dollar proposals in support of US Governmental projects.